DSE Program Manager

About Us: ATTIC stands for "Alternatives to Traditional Incarceration of Citizens." We are a nonprofit 501(c)(3) organization dedicated to developing interventions that enable individuals to avoid unnecessary levels of incarceration, enhance community safety and provide a setting that facilitates treatment and the reduction of recidivism. We operate residential and other correctional programs throughout Wisconsin that provide case management, counseling and treatment groups, vocational training and high-risk client monitoring and supervision.

The full-time Direct Supervision Escort (DSE) Program Manager is responsible for overseeing tall day-to-day operations for the community-based direct supervision transportation and monitoring program for clients located throughout the state of Wisconsin on Supervised Release (SR).  Responsibilities include program coordination, program data collection, reporting, personnel training & management, administration, fiscal analysis, and development of Direct Supervision Escort programming.  This position includes supervision of the Assistant DSE Program Manager and reports to the Vice President of Operations.

1. Program Leadership & Operations Management

• Contract & Operational Compliance: Manage day-to-day operations to ensure full contract compliance, timely service delivery, efficient scheduling, and effective communication across all program activities.
• Coverage & Availability: Guarantee continuous, 24/7/365 coverage for all scheduled and unplanned service needs, including managing staff absences, ensuring accessible transportation for individuals with physical disabilities, and providing programmatic consultation as needed.
• Policy & Process Development: Lead the creation and updates of program policies, procedures, guidelines, and manuals. Participate in program planning, policy discussions, and workgroups with state partners.
• Service Delivery Framework: Ensure all service delivery incorporates evidence-based practices (e.g., Trauma-Informed Care, Motivational Interviewing, Cognitive-Behavioral Skill Building).

2. Interagency Collaboration & Stakeholder Relations

• Primary Point of Contact: Act as the main liaison for the Department of Corrections (DOC), Department of Health Services (DHS), law enforcement, and community justice agencies to support public safety and program objectives.
• Meetings & Presentations: Lead and attend regular contract and policy meetings (including monthly DOC DSE contract meetings and DHS Supervised Release meetings) and conduct program presentations as requested.
• Stakeholder Incident Reporting: Immediately report transportation and monitoring incidents (e.g., delays, missed services, vehicle accidents, contraband) to the Supervised Release Team (SRT) and Contract Specialist.

3. Staff Management & Development

• Recruitment & Supervision: Direct the hiring, onboarding, supervision, and ongoing evaluation of transportation, monitoring, and administrative staff (including the Assistant DSE Manager).
• Training & Qualification: Deliver DOC-approved and contract-required training to ensure staff are equipped to perform their duties and have secure, HIPAA-compliant communication tools and travel support.
• Performance & Coaching: Provide ongoing coaching, performance management, and conflict resolution, while supporting professional development and personal growth for all team members.

4. Financial & Administrative Oversight

• Budget & Billing: Oversee program expenditures to remain within budget, review contract invoices for accuracy, and ensure proper billing information is submitted to administration.
• Records & Quality Control: Maintain secure program, client, and personnel records. Conduct regular reviews of schedules, quality standards, and DHS-mandated random monitoring.

5. General Duties

• Perform other duties as assigned.

Education & Work Experience:

• Associate’s degree in human services or criminal justice required; Bachelor’s Degree preferred.
• Minimum of 2 years of experience providing services to:
  • Individuals who have committed sexual offenses, OR
  • Individuals in the criminal justice system; OR
  • Individuals with serious and persistent mental illness; OR
  • Individuals who have developmental disabilities.
• Minimum of 2 years of experience supervising, leading, and managing staff, preferably in multiple cities or locations.
• Two years’ experience in scheduling escort and/or transportation services.
• One year’s experience working cooperatively with other agencies.
• Completion of sixteen (16) hours of cultural awareness or cultural sensitivity training.
• No felony/misdemeanor convictions.  Not currently under DOC supervision.

Knowledge, Skills & Abilities:

• Valid Wisconsin driver’s license, good driving record and proof of insurance.
• Ability to travel statewide frequently.
• Knowledge of the complex issues related to managing high risk clients in the community, including assessment, treatment, and safety/security issues related to serving correctional clients.
• Strong desire and ability to work with the identified population and effectively communicate and collaborate with multiple agencies and community partners as required.
• Exemplary communication and interpersonal skills.
• Demonstrated initiative and flexibility.
• Strong general business acumen.
• Demonstrated supervisory skills including hiring, training, coaching, mentoring, evaluating, problem resolution and discipline.
• Ability to establish, maintain, and coordinate effective working relationships will all levels of staff, clients, other agencies, provider groups and the general public.
• Evidence of excellent organizational and time management abilities.
• Strong attention to detail.
• Proficiency in the use of computer systems and Microsoft Office software programs.
• Ability to maintain the utmost confidentiality of all client and agency information.
• Self-motivated; ability to work with minimal supervision.
• Demonstrated understanding and sensitivity to interactions with individuals from diverse backgrounds and cultures.
• Ability to exercise sound decisions and judgment

Benefits:

Medical, Dental, Vision, company paid Life Insurance, paid holidays, vacation, sick time, 403B, Pension, Accident, GAP, Critical Illness, Voluntary Life insurance and Pet Insurance.

Equal Opportunity Employer/Affirmative Action

ATTIC Correctional Services, Inc. is in compliance with applicable state and federal statutes and regulations relating to nondiscrimination in employment and service delivery. No otherwise qualified person shall be excluded from employment, be denied the benefits of employment or otherwise be subject to discrimination in employment in any manner on the basis of age, race, religion, color, sex, national origin or ancestry, disability or association with a person with a disability, arrest or conviction record, sexual orientation, marital status or pregnancy, political belief, or affiliation, military participation, or use or non use of lawful products off the employer’s premises during working hours. All employees are expected to support goals and programmatic activities relating to nondiscrimination in employment. No otherwise qualified applicant for service or service participant shall be excluded from participation, be denied benefits, or otherwise be subject to discrimination in any manner on the basis of race, color, national origin or ancestry, age, sex, disability or association with a person with a disability. Under the Food Stamp Act and USDA policy, discrimination is prohibited also on the basis of religion, political beliefs or affiliation. This policy covers eligibility for the access to service delivery, and treatment in all of our programs and activities.

As a Federal Contractor, ACS supports Section 503 of the Rehabilitation Act of 1973 which prohibits discrimination of qualified individuals with disabilities, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 which prohibits discrimination of covered veterans; and requires affirmative action in all personnel practices for qualified individuals with disabilities and for covered veterans.

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Salary : $62,400