Director of Operations

Director of Operations

Location: On-site – Guntersville, Alabama

Company Website: www.getattentive.com

About Attentive:

Attentive, LLC is a trailblazer in wellness management programs, offering innovative,

cost-neutral services that empower employees to live healthier lives while helping

businesses save on healthcare costs. As a proud member of the Inc. 5000, we’re known

for our collaborative spirit, excellence in service, and meaningful partner relationships

that drive mutual success. Guided by our core principles of integrity, innovation, and

infrastructure, we’re committed to building a healthier population—while helping reduce

the out-of-pocket burden for individuals, families, and clients.

Position Summary

We’re seeking a Director of Operations to serve as a key leader within Attentive’s

growing organization. This individual will report directly to the Chief Operating

Officer and play a pivotal role in enhancing coordination, efficiency, and execution across

all departments.

The Director of Operations will oversee daily production functions—including Client and

Member Onboarding and Management, New Client Setup Execution, Data Processing,

Customer Service, and other core operational teams—to ensure that processes, systems,

and people align to deliver a consistent, high-quality experience for every client and

member we serve.

This is a hands-on, experienced leadership-level role based in our Guntersville, AL

headquarters, ideal for a proactive and detail-oriented professional who thrives in

dynamic, fast-growing environments and can effectively partner across a matrixed

leadership structure.

Key Responsibilities

• Leads and develops cross-functional operational teams, fostering a culture of

accountability, collaboration, and excellence through consistent adherence to

Attentive’s operational standards and best practices.

• Manages the day-to-day activities of the operations team, ensuring workflows run

smoothly, priorities are met, and service standards are consistently upheld.

• Drives continuous team development by upskilling talent through coaching,

competency-building, training programs, and clear performance expectations tostrengthen operational expertise and support career growth.

• Collaborates closely with executive and sales leadership team members in a

matrixed environment to enhance coordination, efficiency, and performance across all

departments.

• Oversees production areas including client and member management, customer

service, data processing, and billing operations to support overall client success.

• Ensures new client success from implementation through the full client lifecycle by

aligning operational readiness, monitoring performance, and proactively resolving

issues to maintain high satisfaction and retention.

• Analyzes, refines, and builds operational frameworks, workflows, and metrics to

support scalability and client satisfaction.

• Ensures compliance, quality assurance, and data integrity across all operational

processes.

• Identifies opportunities to improve efficiency, reduce costs, and streamline

processes using technology and automation.

• Leads and manages cross-departmental projects from planning through execution,

ensuring clear timelines, stakeholder alignment, risk mitigation, and successful

delivery of organizational initiatives.

• Supports and manages key strategic projects that enhance overall company

performance.

What We’re Looking For

• An experienced, hands-on operations leader who thrives on improving systems,

empowering teams, and developing employee skillsets to achieve and maintain

high operational standards in output and accuracy.

• A communicator who bridges departments and eliminates silos.

• A proactive problem-solver who anticipates needs before they arise.

• Someone with the initiative to drive continuous improvement while maintaining

day-to-day excellence.

• A detail-oriented professional who ensures accuracy, compliance, and

accountability across every process.

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field (MBA

preferred), or an equivalent combination of education and experience.

• 8 years of progressive experience in operations, ideally within insurance,

healthcare administration, or employee benefits.

• Proven leadership experience managing multiple functional areas (e.g., account

management, payroll, data).

• Strong process-improvement and cross-departmental collaboration skills.

• Excellent communication, leadership, and project management abilities.

• Experience working in high-growth or fast-scaling environments.

Compensation & Benefits

• Competitive base salary commensurate with experience.

• Annual performance bonus opportunity.

• Comprehensive health, dental, and vision benefits.

• 401(k) with company contribution.

• Paid time off and professional development opportunities.

Why Join Us?

At Attentive, you’ll join a growing, mission-driven company that values your contributions

and invests in your growth. Our work supports healthier communities, and your

leadership will help expand that impact nationwide.

Equal Opportunity Statement

Attentive, LLC is an equal opportunity employer. We celebrate diversity and are

committed to creating an inclusive environment for all employees. We do not

discriminate based on race, color, religion, sex, sexual orientation, gender identity or

expression, age, national origin, disability, veteran status, or any other legally protected

status. All employment decisions are made on the basis of qualifications, merit, and

business need.

Employment at Attentive, LLC is at-will. This means either the employee or the company

may terminate the employment relationship at any time, with or without cause or notice,

subject to applicable laws.

To apply, submit résumé and cover letter to james@ahwus.com.

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person

Salary : $80,000 - $120,000