Case Manager

Case Manager

Position: The Case Manager is responsible for overseeing day-to-day client service operations and staffing coordination within the assigned region(s). The Case Manager manages all scheduling, case assignments, and ongoing case management support, ensuring clients receive consistent, high-quality services. This role serves as the primary liaison between families, Behavior Technicians (BTs), BCBAs, and internal departments to maintain operational efficiency and client satisfaction.

Responsibilities

• Responsible for all ongoing scheduling and staffing needs, including initial client assignments, caseload adjustments, and ongoing coverage coordination.
• Partner with Intake, Recruitment, and Clinical teams to align staffing with current and projected needs.
• Identify hiring needs and support onboarding by ensuring new orientees are contacted, scheduled, and assigned upon activation.
• Oversee and investigate client or staff cancellations, ensuring timely rescheduling or temporary coverage.
• Serve as the primary point of contact for assigned clients and families; maintain regular communication to ensure satisfaction and address service concerns.
• Communicate with BCBAs, technicians, and regional leadership to coordinate schedules, resolve conflicts, and maintain consistency of care.
• Maintain accurate availability, schedule, and credentialing information for all assigned providers in Central Reach.
• Ensure client profiles, documentation, labels, and tasks are accurate and updated.
• Support field staff with scheduling, technology, and administrative issues; provide guidance on expectations and process adherence.
• Collaborate with leadership during weekly meetings to discuss open items, upcoming needs, and staffing strategies.
• Track resignations, onboarding status, and credential renewals (e.g., CPR, RBT) to ensure compliance and continuous staffing coverage.
• Maintain organized electronic records and ensure all communications are tracked appropriately.
• Implement process improvements and action items as directed by leadership.
• Consistently demonstrate professionalism, integrity, and strong communication across all interactions.
• Perform other duties as assigned to support client care and operations.

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• A High School Diploma is required; Associate’s or Bachelor’s degree preferred.
• One year of prior experience in ABA, healthcare scheduling, or case management preferred.
• Strong organizational, communication, and multitasking skills in a fast-paced environment.
• Proficiency with Microsoft Office and familiarity with Central Reach or similar EMR systems.
• Self-starter with excellent time management and problem-solving abilities.
• Demonstrated professionalism, reliability, and commitment to teamwork.
• Sensitivity and respect for working with a diverse population.

Attain ABA is a fast-paced and rapidly growing nationwide ABA company with a primary focus on helping individuals reach their highest potential through high-quality ABA therapy. Our team works together—from corporate to local clinicians—to achieve our mission of helping one individual at a time.

The Equal Employment Opportunity Policy of Attain ABA is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.

Pay: Up to $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Pet insurance
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• ABA Industry: 1 year (Required)
• Healthcare Administration: 1 year (Preferred)
• RBT: 2 years (Required)

Ability to Commute:

• Lakewood, NJ 08701 (Required)

Work Location: In person

Salary : $55,000