What are the responsibilities and job description for the Account Manager position at ATTA Elevators?
Company Description ATTA Elevators is a full-service elevator company specializing in repairs, preventive maintenance, and modernization projects for a wide range of elevator brands. The company uses non-proprietary parts and cutting-edge technology to provide reliable, flexible solutions for clients. ATTA Elevators emphasizes clear communication and close collaboration with customers to ensure safe, efficient elevator operation. The team is committed to delivering responsive service and building long-term relationships based on trust and performance.
Role Description The Account Manager is a full-time, hybrid role based in Miami, FL, with some flexibility for work from home. This role manages a portfolio of customer accounts, serving as the primary point of contact for service, maintenance, and modernization projects. Day-to-day responsibilities include responding to client inquiries, preparing quotes and proposals, coordinating with operations and technical teams, and monitoring service delivery and contract compliance. The Account Manager will track account performance, identify opportunities for upselling or cross-selling services, and support billing and collections activities. The role also involves regular onsite visits, status updates, and proactive communication to ensure customer satisfaction and retention.
Qualifications
Role Description The Account Manager is a full-time, hybrid role based in Miami, FL, with some flexibility for work from home. This role manages a portfolio of customer accounts, serving as the primary point of contact for service, maintenance, and modernization projects. Day-to-day responsibilities include responding to client inquiries, preparing quotes and proposals, coordinating with operations and technical teams, and monitoring service delivery and contract compliance. The Account Manager will track account performance, identify opportunities for upselling or cross-selling services, and support billing and collections activities. The role also involves regular onsite visits, status updates, and proactive communication to ensure customer satisfaction and retention.
Qualifications
- Strong customer relationship management and account management skills, with the ability to serve as a trusted partner to clients.
- Solid communication, negotiation, and presentation skills for interacting with customers, internal teams, and external stakeholders.
- Organizational and time-management skills to handle multiple accounts, schedules, and deadlines in a fast-paced environment.
- Basic understanding of building services, facilities management, or mechanical/electrical systems; experience in elevator or construction industries is an advantage.
- Proficiency with CRM tools, office productivity software, and reporting dashboards to track account activity and performance.
- Ability to work effectively in a hybrid setting, collaborating in person in Miami, FL and remotely with distributed teams.
- Demonstrated problem-solving skills, attention to detail, and commitment to safety and quality standards.
- Relevant education such as an associate or bachelor’s degree in business, engineering, or a related field, or equivalent professional experience.