MOSDOH - Patient Services Advocate Lead

A.T. Still University's Missouri School of Dentistry & Oral Health (ATSU-MOSDOH) is seeking a full-time, non-exempt Patient Services Advocate Lead. This position reports to the Director, Clinical Operations. The Patient Services Advocate Lead is responsible for completing the patient registration process for dental services by collecting demographic information, determining appropriate fees and collection of payment. This position will function as a liaison between dental students and patients. The Patient Services Advocate Lead serves as a functional lead managing workflow and ensuring coverage of duties for the Patient Services Advocate Team.

Duties & Responsibilities

• Provide workflow management and support to PSA team including: training/onboarding new PSAs, providing/coordinating coverage during absences, ensure timely encounter reports, liaison between PSA team and Affinia billing, troubleshoot issues with clinic operations manager and registration team.
• Interview patients to document necessary demographic information and maintain appropriate information in patients’ chart as needed. Review appropriate policies and regulations such as HIPAA with the patients
• For uninsured/self pay patients, determine fees based on sliding fee scale and collect fees due. Verify and document third party coverage; collect copays due. Refer patients to appropriate resources to apply for alternative methods of funding.
• Use electronic schedule to notify clinic when patient is ready to be taken back.
• Review patient check out documents and schedule follow-up appointments.
• Act as a liaison between the dental students and their family of patient: contacting patients for additional appointments, etc.
• Handles incoming patient calls for dental students, specialists, other dental providers.
• Make every effort to fill broken or cancelled appointments in a timely manner, based on payer mix.
• Record all no shows, cancellations and late arrivals.
• Confirm all appointments, confirm Medicaid, denoting the ME codes, verify insurance and sliding fee.
• scale status in advance and inform patients of their cost of care.
• Pull end of the day reports to ensure that all encounters are closed, and clinical notes are entered.

Skills & Experience

• High School diploma or equivalent.
• 2 years experience in a health care setting or related field; dental experience strongly preferred.
• 2 years experience in customer service.
• Knowledge of third party reimbursement.
• Good computer skills including the use of word processing and e-mail software. A test will be given.
• Good oral and written communication, customer service, organizational and mathematical skills.
• Capable of making bank deposits.
• Ability to use a 10 key calculator and credit card machine.
• Ability to accurately register and interview clients.
• Ability to read and interpret materials.
• Ability to use initiative; be detail oriented, and flexible.

ATSU offers a comprehensive benefits package including medical, dental, and vision coverages, among more. If eligible, employee-elected benefits would begin the first of the month following hire date. For more information, please visit: atsu.edu/employment/benefits.

A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.