What are the responsibilities and job description for the FBI Quality Assurance Manager (QAM) position at ATSG Corporation?
Location: Winchester, VA Remote Work: No Clearance: Active TS, must be willing to take a CI Poly Work Status: Full-Time Travel Requirements: None
ATSG is actively seeking candidates for a potential upcoming contract. This position is contingent upon award, and hiring decisions will be finalized once the contract is granted.
Position Description
ATSG is presently identifying candidates for a Quality Assurance Manager (QAM) in Winchester, VA.
In conjunction with the contractor PM and DPM, the QAM is responsible for overseeing and managing the contractor’s QCP to ensure that all deliverables meet the established quality standards. The QAM will track and analyze quality scores provided by the government’s Quality Assurance Unit (QAU), identifying trends, areas of improvement, and potential risks. Based on these insights, the QAM will provide actionable recommendations to enhance service delivery and compliance with contract requirements. The QAM plays a critical role in continuous quality improvements and ensuring overall contract success.
Minimum Qualifications
ATSG Corporation is a Veterans Affairs (VA) CVE-Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Lorton, VA with branch offices throughout Central America. Since 2004, ATSG has successfully deployed its experience and expertise to support the most challenging and complex projects for various Federal agencies. Our robust portfolio includes cutting-edge technical solutions and professional support in Program Management, Consulting, Operations and Planning Support, Training and Advisory Services, and IT and Knowledge Management. We take pride in our proven dedication to providing expert assistance to our government partners. ATSG provides a variety of services within the Intelligence Community and is experienced in areas such as Mobility, Enterprise Architecture, Data Processing, Law Enforcement Mission Support, and Acquisition Support. Our products may be diverse, but the results are one and the same—on schedule, on budget, and completed with superior quality. As an organization, we are consistently expanding our global footprint in the contracting community. We work hard to honor our commitment to our clients while ensuring our employees feel secure and empowered in their work. We take excellent care of our team, so they may have the freedom and confidence to focus on their missions and provide nothing but the best output on the work site and at home.
ATSG Corporation is an equal employment opportunity/affirmative action employer, our applicants and employees are protected from discrimination. Visit https://www.eeoc.gov/ for more information. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. To comply with Federal law, ATSG Corporation participates in E-Verify. Successful candidates must pass the E-Verify process after hire.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. To comply with Federal law, ATSG Corporation participates in E-Verify. Successful candidates must pass the E-Verify process after hire.
We respectfully request not to be contacted by recruiters and/or staffing agencies.
Application Requirements
ATSG is actively seeking candidates for a potential upcoming contract. This position is contingent upon award, and hiring decisions will be finalized once the contract is granted.
Position Description
ATSG is presently identifying candidates for a Quality Assurance Manager (QAM) in Winchester, VA.
In conjunction with the contractor PM and DPM, the QAM is responsible for overseeing and managing the contractor’s QCP to ensure that all deliverables meet the established quality standards. The QAM will track and analyze quality scores provided by the government’s Quality Assurance Unit (QAU), identifying trends, areas of improvement, and potential risks. Based on these insights, the QAM will provide actionable recommendations to enhance service delivery and compliance with contract requirements. The QAM plays a critical role in continuous quality improvements and ensuring overall contract success.
Minimum Qualifications
- Bachelor's degree or three (3) or more years of hands-on experience applying knowledge of administrative principles, practices, and techniques.
- Top Secret at time of application and willing to take a CI Poly.
- The QAM must be skilled in evaluating and developing methods to accomplish functional objectives and the ability to successfully administer the PWS objectives.
- Proven experience in quality management or quality assurance.
- Demonstrated experience in overseeing and implementing Quality Control Plans (QCP) got large-scale government contracts or complex projects.
- Demonstrated experience with tracking, analyzing, and reporting on quality metrics (such as quality scores from the government QA unit or other external assessments).
- Experience in providing training and development on quality standards and continuous improvement processes.
- Strong analytical skills to assess quality data and identify trends or areas for improvement.
- Exceptional attention to detail with the ability to identify potential quality issues before they become a problem.
- Strong communication skills, both written and verbal, with the ability to effectively communicate quality issues, corrective actions, and recommendations to government representatives.
- Experience in leading and mentoring teams, including providing guidance on quality improvement.
- Knowledge of risk management practices to mitigate potential impacts to contract performance due to quality.
- Previous Enterprise Vetting Center (EVC) experience is preferred.
ATSG Corporation is a Veterans Affairs (VA) CVE-Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Lorton, VA with branch offices throughout Central America. Since 2004, ATSG has successfully deployed its experience and expertise to support the most challenging and complex projects for various Federal agencies. Our robust portfolio includes cutting-edge technical solutions and professional support in Program Management, Consulting, Operations and Planning Support, Training and Advisory Services, and IT and Knowledge Management. We take pride in our proven dedication to providing expert assistance to our government partners. ATSG provides a variety of services within the Intelligence Community and is experienced in areas such as Mobility, Enterprise Architecture, Data Processing, Law Enforcement Mission Support, and Acquisition Support. Our products may be diverse, but the results are one and the same—on schedule, on budget, and completed with superior quality. As an organization, we are consistently expanding our global footprint in the contracting community. We work hard to honor our commitment to our clients while ensuring our employees feel secure and empowered in their work. We take excellent care of our team, so they may have the freedom and confidence to focus on their missions and provide nothing but the best output on the work site and at home.
ATSG Corporation is an equal employment opportunity/affirmative action employer, our applicants and employees are protected from discrimination. Visit https://www.eeoc.gov/ for more information. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. To comply with Federal law, ATSG Corporation participates in E-Verify. Successful candidates must pass the E-Verify process after hire.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. To comply with Federal law, ATSG Corporation participates in E-Verify. Successful candidates must pass the E-Verify process after hire.
We respectfully request not to be contacted by recruiters and/or staffing agencies.
Application Requirements
- All applications must be submitted in .pdf, .doc, or .docx format.
- Applications and resumes for this position are only accepted via electronic submission through ATSG Corporation’s Consolidated Applicant Tracking System (CATS).
- Mailed, emailed, faxed, or hand-delivered applications and resumes will not be accepted.
- The decision to interview an applicant is based solely on the information received for this position from their electronic application and/or resume.