Field Services Manager - Calibration (57792)

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

The Position:

The Field Service Manager will work with and oversee technicians in the field in order to ensure that customers’ needs are met in a timely and proficient manner. This position will require you to work on individual projects while managing a team of technicians in remote areas simultaneously. This is an exempt salary role with the expectation that the Field Services Manager works a minimum of eight-hour weekdays during core business hours. The position will be based out of the Marietta, GA corporate office for four out of five days per week.
 

Responsibilities:

•  Manage day to day activities of the calibration field services technicians
• Schedule and arrange for training for all field technicians
• Ensure that technicians are performing job duties in a timely and professional manner
• Partner with scheduling coordinator to schedule upcoming jobs, appoint the appropriate technicians to jobs, communicate with customers to schedule appointments, and handle any concerns that the customer may have as a result from an onsite appointment
• Perform and complete out of tolerance reports and investigations
• Maintain the Cap-X list and budget
• Handle relevant customer needs and complaints
• Collaborate with the Tool Room Coordinator in order to effectively manage the field services equipment room
• Work closely with Corporate Metrologist on updating all relevant calibration procedures, data templates and uncertainties
• Collaborate with the Quality Assurance department in order to ensure field specific calibration procedures and reference documentation are up to date
• Other duties as assigned by management

Required Experience and Skills:

• High school diploma or equivalent
• Proficiency with Microsoft suite of products, including Excel
• Fantastic organization skills
• Familiarity with ISO 17025 requirements
• 5 years of calibration experience
• Proven interpersonal skills.
• Excellent verbal and written communication skills
• Ability to work 40 plus hours per week to meet customer demands and ATS schedule. Overtime as needed
• Ability to lift 60 pounds throughout the workday.
• Clean driving record, background check, and drug screen.

U.S. Persons Only:

A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a)U.S. citizens or nationals; (b)U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

Equal Employment Opportunity Statement

Applied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.