Calibration Technician (56044)

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Who We Are: 

Precision Solutions, an ATS company, has been in business since 1968 and provides a suite of calibration and repair services with expertise in weighing technology, force measurement, industrial printers, automatic identification / data capture and labels, tags, ribbons for harsh environments.

The Position:  Calibration & Service Technician

The Calibration Technician will be required to travel on-site to calibrate a variety of test and measurement equipment. The Calibration Technician will work with other technicians on the team or may work on projects by themselves, should be a self-starter and should possess good interpersonal skills. Good verbal and written communication skills and well as computer skills are a must.

This role is based out of our lab in Quakertown, PA. 

Responsibilities

• Calibrate, repair, install, and integrate weighing and measurement equipment including but not limited to scales and balances.  Devices may range from high precision laboratory equipment to truck scales. 
• Enter data into Precision Solutions’ service software in an accurate and timely manner. 
• Maintain expert knowledge of calibration procedures within ones’ areas of responsibility and leverage this knowledge to better-serve our customers.
• Establish, nurture, and maintain positive and productive relationships with all coworkers, customers, and partners.
• Unwaveringly demonstrate best-in-class customer service for our customers across all industries.

Essential Functions

• Shadow senior technicians and the service manager in the field in order to develop a core understanding of calibration and repair services.
• Learn about and maintain proficiency in the technical aspects of our products and services as well as related regulations, safety procedures, and industry best-practices.
• Assist with calibration and repairs of scales and balances in tandem with senior technicians, both at customer facilities and at Precision Solutions’ facility.  Customer job sites range from clean-room, laboratory environments to outdoor, industrial manufacturing environments.  
• Repair scales and balances at customer facilities and at Precision Solutions’ facility.  Repairs require both mechanical and electrical repair skills and specific knowledge of scale and balance technology.  
• Perform installations of equipment sold by Precision Solutions including scales, balances, industrial printers, and associated equipment.  
• Perform test weight and mass calibrations at Precision Solutions’ lab.  
• Perform all duties in conformance to Precision Solutions’ quality system. 
• Sustain prompt correspondence with coworkers and customers via phone and email throughout the work day. 
• Enter data into Precision Solutions’ service order software in a timely and accurate manner.  
• Perform emergency scale and balance repairs, as needed, which may include nights and weekends.  
• Maintain strong relationships with all customers through timely and accurate service execution, thorough communication, and a consistently professional demeanor.  
• Actively look for ways to grow Precision Solutions’ and ATS’ business with existing customers.   
• Establish, nurture and maintain positive, solid and productive relationships with all Precision employees.
• Attend training sessions or other meetings and conferences offered by Precision Solutions, our vendors or others.
• Other duties as assigned from time to time.

Measures of Success

• The Technician provides best-in-class customer care as demonstrated by customer feedback
• The Technician fosters positive and productive relationships with teammates, customers and vendors.
• The Technician records service order data in a timely and accurate manner such that we are delivering exceptional customer service on a regular basis.
• The Technician maintains expert knowledge and understanding of our products, services, and solutions. 

Qualifications

• Three (3) years’ experience in calibration or related field preferred with a High School diploma (or equivalent) and/or a combination of experience and education. 
• Excellent rapport and relationship building with customers and coworkers. 
• Exceptional customer service and problem-solving capabilities. 
• Excellent verbal and written communications, organizational and multi-tasking skills.
• Must be self-motivated and able to work in an unstructured environment.
• Technical skills to include equipment calibration, electronic and mechanical troubleshooting, repairs, and maintenance, and Microsoft Office Suite.
• Must be a proficient PC computer user and able to learn and adapt to new software applications and procedures quickly and accurately. 
• Clean driving record, drug test and background check required
• Must be able to repeatedly lift 50 lb and work on equipment standing, sitting, kneeling or bending.  

U.S. Persons Only:A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (“ITAR”). Accordingly, the company will consider only “U.S. Persons” for this position. A “U.S. Person” includes (a)U.S. citizens or nationals; (b)U.S. lawful permanent residents (i.e., “green card” holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process. 

Equal Employment Opportunity StatementApplied Technical Services is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.