Tactical Account Manager (TAM)

ATRON Group is a custom electro-mechanical and fabricated components contract manufacturer, we refer to ourselves as a “Manufacturing Services Company”. We provide Custom Equipment Integration, Control Systems, Electro-Mechanical Assembly & Precision Sheetmetal fabrication Services to a broad range of industries.

Position Overview

The Tactical Account Manager (TAM), is responsible for the day-to-day management of all assigned account activity, communication, execution and relationship building. Delivering an OMG customer experience. The TAM-, is familiar with every aspect of the business. Serves as the customers advocate ensuring their complete satisfaction from quote through post product delivery.

Responsible for all aspects of Opportunity Assessment (estimating) through Order delivery,

The TAM interacts with sales, operations, quality and accounting personnel and departments to ensure customer satisfaction and on time delivery.

The TAM enhances growth and profitability by cultivating relationships with customers, suppliers and other employees.

Key Responsibilities

The principal duties and responsibilities of the TAM consist of, but are not limited to, the following:

· Manage all customer centric account activity, communication, execution and relationship building

o Communicate customer requirements throughout the organization

o Manage the integrity of records & dates

o Manages document control

o Conduct quote follow-up

o Process and maintain sales order and production job entry

o Arrange deliveries and expedited orders as required

o Assist in the preparation of invoices and resolve any billing issues

· Interfaces with customers, Assisting Sales department efforts to maintain customer relations.

· Facilitates completion and delivery of quotes based on customer requirements, following ATRON’s proven Opportunity Analysis processes.

· Resolves complaints or problems relating to damage, late, or incorrect shipments.

· Establishes and Maintains records of customer contacts, addresses, and current pricing.

· Participates in sales and marketing promotions, trade shows, and other events to promote sales and product awareness.

· Stays current on industry trends.

· Participates in training courses and seminars set up by management to increase product knowledge or develop selling skills.

· Assists in the training of new employees as required and directed by the Sales/Marketing Manager.

· Devotes a portion of each workweek to the development of new customers through research, letter campaigns, and cold/warm calls.

· Maintains cooperative working relationships with all organization employees. Also included are all customers, suppliers, etc.

· Ensures compliance with and maintenance of appropriate ATRON Way Quality System elements.

· Performs any other related duty that may be assigned from time to time.

Qualifications & Requirements

• Education & Experience

· Required: Associate degree in a technical field or equivalent training; Preferred: Bachelor’s degree in business, Engineering, or related field.

· Required: 3-5 years of hands-on experience in manufacturing environment Preferred: 5 years supporting sheet metal fabrication with CAD experience and a Basic understanding of quoting.

• Technical & Professional Skills

· Ability to read and interpret technical drawings, specifications, and engineering documents.

· Proficient in MS Office (Word, Excel), CAD software (AutoCAD & SolidWorks preferred), and ERP/MRP systems.

· Strong math skills for cost modeling, labor/time studies, and profitability analysis.

· Excellent written and verbal communication skills.

· Strong organizational skills to manage multiple deadlines.

Physical & Working Conditions

This person will work a portion of time in the office, which is a temperature-controlled environment with little noise. Time will additionally be spent in both warehouse and fabricating facilities with hazards associated with production, movement, and storage. Additional outside time will include visits to customers, trade shows, association meetings, or vendors which may require travel by air or automobile. These locations are visited throughout the year and during all weather conditions.

Essential Behaviors:

· Commitment to Quality Improvement ‑ Seeks to improve quality in all aspects of work performance; conforms to the highest professional standards in achieving results; work is complete, accurate, on time and cost effective.

· Customer Service ‑ Demonstrates concern for customers clients within or outside the organization, effectively responding to their needs and problems.

· Dealing with Others - Conduct in keeping with terms of the company philosophy; treats others, including peers, superiors, and subordinates, with respect, fairness and sensitivity; aware of how others are affected by employee’s performance.

· Decision Making/Analysis/Judgment - Makes sound, logical decisions; accepts responsibility for decisions, maintains flexibility in changing situations; prioritizes problems for attention; makes use of all available resources, and selects appropriate course of action to achieve desired results.

· Effective Communication ‑ Expresses ideas/information so that they are understood, orally and in writing; listens actively to information presented by others; clearly expresses desired outcomes; keeps all appropriate parties informed.

· Expense Control ‑ Demonstrates appropriate concern for budgetary constraints; optimizes return on expenditures and develops methods for cost control and reduction.

· Housekeeping – Maintains a "Customer ready" appearance of personal office space; departmental space; dresses appropriately for the position's duties and responsibilities.

· Initiative ‑ Actively influences events rather than passively accepting; is self‑starting and self‑disciplined; seeks out innovative approaches; follows up on planned actions, volunteers’ input, suggestions, and professional guidance as appropriate; seeks and seizes opportunities; brings answers to supervisors to be questioned rather than questions to be answered.

· Planning and Organizing ‑ Ability to set goals and establish priorities; systematically implements strategies; effectively utilizes available resources; organizes own work (and work of subordinates, if appropriate)

· Teamwork ‑ Works effectively as a member of a team; develops and maintains department work relationships; enhances level of cooperation; contributes to the achievement of common objectives.

· Technical and Functional Expertise – (specific to the employee’s role)

· Timing – Ability to complete action items, reoccurring tasks and initiatives on the prescribed intervals on or before its required date; completes actions in anticipation of the needs of others; utilizes effective time management skills.

Job Type: Full-time

Pay: $45,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Can read technical drawings
• Can read & understand Bill of Materials

Experience:

• Manufacturing: 3 years (Preferred)

Work Location: In person

Salary : $45,000 - $80,000