PATIENT FINANCIAL COUNSELOR

Education

Minimum Level of Education Required: High School completion / GED

Additional requirements:

Preferred educational qualifications: Associates Degree preferred in related field.

Position specific testing: Preferred Windows-based computer typing 25 wpm.

Licensure/Certification/Registration

Medical Terminology and coding knowledge preferred.

Experience

Minimum Level of Experience Required: 3 - 5 years of job related experience

Preferred experience: Experience working with the public is preferred. Courses/workshops in compliance, medical self-pay accounts receivable management, Medicaid, medical billing preferred Familiarity with statutes and regulations regarding self-pay collections practices and financial assistance is preferred.

Other experience requirements: Overall knowledge of patient registration, third party collections, verification of insurance benefits, Medicaid and other government programs, financial assistance, hospital billing and/or managed care contracts is required. 4 years of recent financial assistance, billing, insurance verification, or self-pay accounts receivable management experience in a healthcare/medical setting or financial institution setting with oversight of functions such as processes credit applications; verifies credit references and information; determines lines of credit. Prepare reports on the status of credit and collections, and other operating statements is required. Must possess good math skills and pass a skills test which includes calculating co-pays and deductibles.

Knowledge/Skills

1. Ability to perform a variety of tasks, often changing assignments on short notice.

2. Must be adept at multi-tasking.

3. Will be required to learn and work with multiple software/hardware products to be used during the course of an average work day.

4. Must possess excellent verbal and listening communication skills.

5. Must be able to maintain a professional demeanor in stressful situations.

6. Must be adept with machinery typically found in a business office environment.

7. Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance.

8. Able to build productive relationships with all contacts.

9. Must be proficient in Windows-based computer technology, including keyboarding and typing at least 30 wpm.

10. Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.

11. Overall knowledge of third party collections, registration, billing and contracts is preferred.