Guest Services Representative SE

Department

11100 Wake Forest Baptist Medical Center - Volunteer Services

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Shifts are 8 hours each (e.g., 6:00 AM 2:30 PM, 2:00 PM–10:30 PM, or 10:00 PM–6:30 AM).

Staff work every other weekend (alternating weekends on/off).

Coverage is needed for both Saturday and Sunday.

Pay Range

$18.50 - $27.75

Major Responsibilities

• Appropriately acknowledge or greet each person entering the building at assigned entrance.
• Displays courteous, helpful behavior to patients, visitors, medical personnel, and team members.
• Follows protocol for screening patients and visitors as they enter the medical facility.
• Adheres to all patient, visitor and team member health screening policies, procedures, and guidelines.
• Maintains orderly storage of supplies and keeps table area neat, clean and organized.
• Oversee daily upkeep and cleanliness of screening areas.
• Abides by and complies with all medical center and department policies and procedures.
• Performs other duties and projects as requested by leadership.
• Demonstrates service excellence towards all visitors and staff.
• Adheres to hospital and screener dress code.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.
  
  

Licensure, Registration, And/or Certification Required

• None Required.
  
  

Education Required

• High School Graduate (or equivalent knowledge) in.
  
  

Experience Required

• Typically requires 1 year of experience in health care.
  
  

Knowledge, Skills & Abilities Required

• Ability to develop rapport quickly with all department leadership.
• Ability to navigate and establish priorities in an often-ambiguous environment.
• Demonstrated ability to work with a variety of customers in a friendly, courteous manner, and actively listen to successfully determine the customer's needs.
• Ability to interact with a diverse client population and provide excellent customer service.
• Excellent communication skills.
• Demonstrated ability to work as part of a team, interpedently and collaboratively.
• Demonstrated organizational and coordination skills.
• Ability to manage multiple demands and priorities. Ability to take initiative and self-manage daily tasks.
• Ability to work a flexible schedule as it relates to department demands.
• Ability to problem-solve, manage conflict, address customer concerns and complaints, and initiate recovery steps for service failures.
• Demonstrated ability to operate standard equipment.
  
  

Physical Requirements And Working Conditions

• Ability to stand, walk and/or run throughout work area approximately 95% of the workday.
• Ability to withstand exposure to weather elements 95% of the workday.
• Ability to push, pull, and lift approximately 50 lbs.
• Ability to communicate with a diverse population of customers.
• Ability to tolerate minimal exposures of odors from auto emissions/gasoline.
• Operates all equipment necessary to perform the job.
  
  

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
  
  

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
  
  

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Acts as the first point of contact for patients and visitors by providing symptom screening upon entrance to an Advocate Aurora Health location. Team members in this role will be knowledgeable in our Safe Care Promise and Visitor policy guidelines. Responsible for the smooth flow of patients, visitors through designated entrances of AAH locations. This position will greet, ask structured health questions and take temperatures of all patient and visitors entering the facility. All aspects of the role should be achieved through continuous demonstration of Advocate Aurora's Purpose and Values. Must be committed to the continuous improvement of the patient experience which includes patient safety, quality of care and excellent service. Position will be based at designated entrances to the hospital.