What are the responsibilities and job description for the Application Support Analyst position at Atrium Health Wake Forest Baptist?
Department
34033 Wake Forest Baptist Medical Center - Nursing: Care Coordination
Status
Full time
Benefits Eligible
Yes
Hours Per Week
32
Schedule Details/Additional Information
Monday - Friday,
Pay Range
$30.15 - $45.25
Join our team as an Application Support Analyst and become the critical link between technology and operations. In this role, you’ll analyze workflows, optimize business processes, and ensure seamless integration of software applications that drive clinical and operational excellence. If you enjoy problem-solving, collaborating with diverse teams, and leveraging technology to improve outcomes, this position offers an exciting opportunity to make a meaningful impact.
Essential Functions
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Data Analyst role is specific to Care Coordination Department. Functions include creating and producing data reports to drive quality and efficiency of the department. Prior experience with EPIC reporting and creating BI Dashboards would be helpful. Financial reports and engagement with external vendors key part of the position to assure reconciliation of expenses and receivables.
34033 Wake Forest Baptist Medical Center - Nursing: Care Coordination
Status
Full time
Benefits Eligible
Yes
Hours Per Week
32
Schedule Details/Additional Information
Monday - Friday,
Pay Range
$30.15 - $45.25
Join our team as an Application Support Analyst and become the critical link between technology and operations. In this role, you’ll analyze workflows, optimize business processes, and ensure seamless integration of software applications that drive clinical and operational excellence. If you enjoy problem-solving, collaborating with diverse teams, and leveraging technology to improve outcomes, this position offers an exciting opportunity to make a meaningful impact.
Essential Functions
- Identify, map, and analyze clinical and business processes to improve workflows and system utilization.
- Develop and execute test plans, cases, and scripts for unit, integration, and user acceptance testing.
- Collaborate with IT to translate user requirements into functional design specifications and ensure accurate implementation.
- Maintain process documentation, including workflows, functional specifications, installation instructions, and troubleshooting guidelines.
- Review data integrity, audit reports, and recommend system improvements or product development opportunities.
- Provide end-user training and education on application functionality; evaluate and update training materials as needed.
- Consult with providers, leadership, and clinicians to resolve application-related issues and optimize functionality.
- Support project timelines and ensure successful completion of application-related initiatives.
- Bachelor’s degree in Business Management, Computer Science, or related field (required).
- Additional certifications may be required based on specialty (e.g., RHIA, RHIT, CPC for HIM/HB or PB Support Analysts).
- Minimum of 3 years’ experience in business process mapping, workflow analysis, and application support.
- Experience with clinical systems, user training, and vendor engagement.
- Strong analytical skills for data-driven decision-making and process improvement.
- Project management experience and familiarity with project management tools.
- Excellent communication and organizational skills; ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite and large-scale automated systems.
- Understanding of change management practices and procedures.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Data Analyst role is specific to Care Coordination Department. Functions include creating and producing data reports to drive quality and efficiency of the department. Prior experience with EPIC reporting and creating BI Dashboards would be helpful. Financial reports and engagement with external vendors key part of the position to assure reconciliation of expenses and receivables.
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