Vice President Support Services - NC/GA Division

Department:

12501 Regional Non Enterprise Corporate - Operations

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F

Pay Range

$86.75 - $138.80

Vice President Support Services - NC/GA Division

Oversees and manage all support service operations within a division of a large health system. This leader will ensure the delivery of high-quality, efficient, and cost-effective support services across the enterprise, enhancing patient and teammate satisfaction. The Lead will drive strategic initiatives, operational excellence, and continuous improvement within the support services domain, aligning efforts with the health system's mission, vision, and values.

Major Responsibilities:

Designs and directs the work of Support Services, including Patient Transport, Guest Relations, Environmental Services and Food Nutrition Services, within designated division(s). Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams.

Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved; Drives a culture of development within their hierarchy

Build and maintain strong relationships with internal and external stakeholders, including clinical staff, patients, vendors, and regulatory bodies. Collaborate with other departments to ensure support services meet the needs of the entire health system.

Lead divisional efforts to align operational best practices; Present outcomes to appropriate internal and external stakeholders, developing project plans as needed to meet organizational goals.

Develops and manages budgets for divisional support services departments, ensuring fiscal responsibility and cost-effectiveness. Identify opportunities for cost savings and resource optimization without compromising service quality. Analyze financial reports and data to make informed decisions and adjustments.

Manages contractual relationships with vendors, ensuring compliance with organizational standards, optimizing service delivery, and addressing any service-related issues or concerns in collaboration with vendor leadership.

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Minimum Job Requirements

Education

Bachelor’s Degree in Business or Healthcare Administration, or related field.

Certification / Registration / License

None

Experience

Typically, requires 10 years of relevant management experience.

Knowledge / Skills / Abilities

Ability to lead a large team

Strong people management skills

Strong oral and written communication skills and team building skills

Strong proficiency in computer word processing, scheduling and accounting spreadsheets.

Ability to lead in a highly matrixed complex organization.

Expert knowledge in facilities and vendor management

Physical Requirements and Working Conditions

This position requires travel; therefore, it will be exposed to weather and road conditions.

Operates all the equipment necessary to perform the job.

Exposed to a normal office environment.

Preferred Job Requirements

Education

Master’s Degree in related field

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Oversees and manage all support service operations within a division of a large health system. This leader will ensure the delivery of high-quality, efficient, and cost-effective support services across the enterprise, enhancing patient and teammate satisfaction. The Lead will drive strategic initiatives, operational excellence, and continuous improvement within the support services domain, aligning efforts with the health system's mission, vision, and values.