Customer Success Specialist I

AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCure’s Isolator® Synergy™ Ablation System is the first medical device to receive FDA approval for the treatment of persistent Afib. AtriCure’s AtriClip® Left Atrial Appendage Exclusion System products are the most widely sold LAA management devices worldwide. AtriCure’s Hybrid AF™ Therapy is a minimally invasive procedure that provides a lasting solution for long-standing persistent Afib patients. AtriCure’s cryoICE cryoSPHERE® probe is cleared for temporary ablation of peripheral nerves to block pain, providing pain relief in cardiac and thoracic procedures. For more information, visit AtriCure.com or follow us on Twitter @AtriCure.

We foster a culture of inclusion by embracing diverse experiences and individuals where everyone’s authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally.

Position Summary

The Customer Succes Specialist I plays a critical role in enhancing the effectiveness of the sales team by providing comprehensive support to sales representatives, support territory-related activities, and serving as a key liaison between hospitals, field-based reps, and internal staff. This position demands a proactive approach to problem-solving and the ability to manage multiple priorities in a fast-paced environment.

Essential Functions Of The Position

• Handle and prioritize phone calls from field personnel and customers, ensuring timely responses and resolutions.
• Assist in resolving customer inquiries and maintaining strong customer relations by proactively identifying and addressing potential issues.
• Complete administrative tasks, input customer information into databases for documentation, and ensure data accuracy.
• Process orders efficiently, coordinating with relevant departments to ensure timely fulfillment.
• Provide technical support and training to field-based personnel and customers as needed, enhancing product understanding and usage.
• Manage inventory for field-based personnel, including tracking and reporting stock levels to ensure availability.
• Collaborate with cross-functional teams to identify and implement process improvements that enhance sales support functions.
• Participate in training programs to improve product knowledge and customer service skills, contributing to overall team development.
  
  

Additional Essential Functions Of The Position

• Regular and predictable work performance
• Ability to work under fast-paced conditions while maintaining accuracy and attention to detail
• Exercise sound judgement and decision-making skills in various situations
• Prioritize various duties, multitask effectively, and adapt to shifting priorities
• Foster collaborative relationships with colleagues and stakeholders to achieve common
• Additional duties as assigned
  
  

Basic Qualifications

• High school diploma.
• 1-3 years of prior customer service or related experience.
• High level of accuracy with data entry and attention to detail.
• Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
• Proficient in PC-based systems and familiar with Microsoft Office applications.
• Knowledge of commonly used concepts, practices, and procedures within the sales arena.
• Professional demeanor in interactions with customers and colleagues.
• Adept at problem-solving and capable of handling complex inquiries.
• Eagerness to learn new skills and acquire knowledge relevant to the role.
  
  

Preferred Qualifications

• Bachelor’s degree or demonstrated equivalent combination of education, training, and experience.
• Experience supporting field sales teams
  
  

Other Requirements

• Ability to regularly walk, sit, or stand as needed
• Ability to occasionally bend and push/pull as needed
• Ability to pass pre-employment drug screen and background check
  
  

AtriCure has a variety of benefits available for US based employees and their families. Examples include Medical & Dental beginning day 1 of employment, 401K plus match, 20 days of paid Parental Leave, in addition to maternity leave, for new moms and dads, Volunteer Time off, Pet Insurance, and more. Corporate-based employees also have full access to our on-site fitness center and cafeteria. To see a complete list of our benefits, please visit our careers website: https://www.atricure.com/careers-atricure/benefits. AtriCure participates in the federal E-Verify program to confirm the identity of and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here https://www.e-verify.gov/ AtriCure is an Equal Employment Opportunity/Affirmative Action employer and provides Drug Free Workplaces. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national or ethnic origin, age, protected veteran status, status as an individual with disability, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law(s).