What are the responsibilities and job description for the Maître D / Hospitality Anchor position at Atria Physician Practice New York PC?
About Atria:
Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in New York, Palm Beach, Los Angeles (2026) or wherever you are in the world.
We bring together a multidisciplinary team of renowned, in-house physicians to provide proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize the lifespan and healthspan of all our members through meticulous screening and tailored interventions to prevent, reverse, or manage all major chronic diseases.
Each member’s care is led by a dedicated Chief Medical Officer who collaborates on your behalf with specialists in cardiology, neurology, pediatrics, gynecology, endocrinology, performance and movement, and more. Our exceptional clinicians also work closely with the 60 members of the Atria Academy of Science & Medicine, top experts in their respective fields who are available for rapid consults, support, and referrals.
The Maître D position at Atria is a pivotal role and responsible for ensuring the Institute is operating effectively which includes coordination of member arrivals and departures, fostering meaningful relationships, delivering on special moments while leading the Hospitality team with foresight and grace.
Essential Functions:
Guest Experience:
- Serve as the face of Atria, providing a warm, professional welcome and ensuring a personalized, memorable experience for each member. This includes recognizing regular and high-profile members by last name and attending to their specific preferences
- Assisting in execution of one sized fits one curated hospitality moments
- Curate thoughtful food and beverage offerings for members and gift amenities for ongoing member engagements
- Direct and alert hospitality services team on each members’ appointment details and testing and how this impacts the service of food & beverage service, ie: fasting, full bladder, etc.
- Communicate with upper management about scheduler, guest preferences, and notable issues
- Assist the General Manager and MOD with all aspects of running a first-class health and wellness center.
Floor Leadership & Training:
- Support Event execution
- Estimate food and beverage needs, place daily orders with vendor partners while keeping track of time management and delivery
- Daily management of hospitality service flow for Atria’s members & reorganization of room assignments as needed
- Manage guest flow and adjust seating strategy in real-time
- Train, guide and supervise the greeter team, ensuring adherence to Atria’s high standards of service, appearance, and steps of service
Administrative:
- Learn and understand the fundamentals of all clinical testing available at Atria
- Immediate responsibilities will include maintaining and supporting the team with hospitality operations and updating member preferences on Monday CRM, manage daily Line Up Notes based on availability and Institute needs
- Coordinate special requests from C-Level
- Maintain member notes, and feedback-worthy experiences to Monday CRM
- Maintain comprehensive knowledge of the menu (including specials and dietary alternatives) and beverage selections to lead staff by example and assist guests with recommendations and pairings
Range: $28 - $32 (hourly)
Qualifications & Requirements:
- Previous experience in a customer service or luxury hospitality role, preferably in a healthcare or high-end service setting.
- Excellent interpersonal, organizational, and communication skills
- Keen attention to detail and the ability to provide personalized service to each member
- Experience with high volume in a luxury hospitality or concierge healthcare environment
- Calm, even-keeled leader who has experience managing teams
- A warm and welcoming personality, with a genuine desire to create exceptional experiences for Atria’s members
- Must be financially accountable, meet outlined budgets
- Operate with speed and grace in high pressure scenarios
- Open availability, including nights, weekends, and holidays
At Atria, we are proud to offer every member of the Atria team:
- Excellent health and wellness benefits, 100% paid by Atria effective date of hire
- Flexible Time Off
- 401k contributions and 4% match starting after 6 months
- Opportunity to participate in continuing medical education programs for maintenance of Continued Medical Education and CEUs for professional licensure
- Fitness Perks including Wellhub
- Time to give back and make an impact in underserved communitiess
Salary : $28 - $32