General Manager, Hospitality

About Atria:

Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in Palm Beach and New York, or wherever you are in the world.

We bring together a multidisciplinary team of renowned, in-house physicians to provide proactive, preventive, and precision-based care for Atria members and their families. We aim to optimize the lifespan and healthspan of all our members through meticulous screening and tailored interventions to prevent, reverse, or manage all major chronic diseases.

Each member's care is led by a dedicated Chief Medical Officer who collaborates on your behalf with specialists in cardiology, neurology, pediatrics, gynecology, endocrinology, performance and movement, and more. Our exceptional clinicians also work closely with the 60 members of the Atria Academy of Science & Medicine, top experts in their respective fields who are available for rapid consults, support, and referrals.

SUMMARY: The General Manager of Hospitality at Atria Institute is a key leadership role driving excellence across all aspects of daily operations. You will lead a talented hospitality team to deliver outstanding member experiences from the moment they arrive to their departure, overseeing menu programming, purchasing, receiving, hiring, training, and overall facility operations. You'll also ensure the flawless execution of special moments that make Atria truly exceptional.

We're looking for a passionate leader who thrives on people management, values member care, and operates with efficiency and grace. If you love creating welcoming, high-performing environments and elevating every interaction, this role is for you.

ESSENTIAL FUNCTIONS:

• Management and execution of curated hospitality moments for Atria members
• Leadership, training, hiring, scheduling and oversight of hospitality operations
• Support regular performance reviews with team members
• Lead daily line-ups and participate in interdisciplinary meetings
• Maintain and train team with the highest standards of food, service, health and safety
• Support Events with staffing and execution for all event activations
• Curate thoughtful food and beverage offerings for members and gift amenities for ongoing member engagements
• Estimate food and amenity needs, place orders with distributors, and schedule the delivery of fresh food and supplies within the hospitality budget
• Maintain operations by preparing policies and standard operating procedures, aiming for consistency, productivity and quality
• Managing hospitality teams time off requests, hourly payroll and overtime within budget
• Daily management of hospitality service flow for Atria's members & reorganization of room assignments as needed
• Learn and understand the fundamentals of all clinical testing available at Atria
• Direct and alert hospitality services team on each members' appointment details and testing and how this impacts the service of food & beverage service, ie: fasting, full bladder, etc
• Immediate responsibilities will include managing the team to execute daily hospitality operations, liaising with member updating member manuals & training guides, maintaining & creating necessary spreadsheets for inventory and ordering, curating amenities, hiring, and training staff, and assisting the Director of Hospitality with all aspects of running a world-class healthcare institution
  
  
  

Salary: $120,000 - $140,000

QUALIFICATIONS:

• Exceptional people leader with a proven track record of building, inspiring, and managing high-performing teams; genuinely passionate about developing others and fostering a positive culture
• Previous experience in customer service or luxury hospitality, preferably within a healthcare or high-end service environment
• Excellent interpersonal and communication skills
• Strong attention to detail and the ability to deliver highly personalized service to each member
• Gracious, hands-on leader who leads by example and cultivates excellence across the team
• Warm and welcoming demeanor, with a genuine desire to create exceptional experiences for Atria's members
• Able to operate with speed, composure, and grace in high-pressure situations
• Deep curiosity and enthusiasm for learning about cutting-edge healthcare and Atria's offerings
  
  
  

Requirements

REQUIREMENTS

• College Degree preferred
• 4-6 years in hospitality operations management experience
• Leadership experience in hospitality, including recruiting and retaining staff
• Deep knowledge of hospitality for top tier food and beverage operations
  
  
  

Benefits

At Atria, we are proud to offer every member of the Atria team:

• Excellent health and wellness benefits, 100% paid by Atria effective date of hire
• Flexible Time Off
• 401k contributions and 4% match starting after 6 months
• Opportunity to participate in continuing medical education programs for maintenance of Continued Medical Education and CEUs for professional licensure
• Fitness Perks including Wellhub
• Time to give back and make an impact in underserved communitiess