Mainframe System Programmer

Atos is a global leader in digital transformation with approximately 74,000 employees and annual revenue of around €10 billion. As the European leader in cybersecurity, cloud, and high-performance computing, Atos provides end-to-end digital solutions for clients across industries including Financial Services, Healthcare, Manufacturing, Public Sector, Telecommunications, and Retail. At Atos, we foster innovation, collaboration, and continuous learning while helping organizations accelerate their digital transformation journeys through emerging technologies and operational excellence.

Job Title: Mainframe Developer – Production Support

Location: Phoenix, Arizona (Onsite)

Employment Type: Full-Time

Position Overview

Atos is seeking a highly motivated and experienced Mainframe Developer with strong Production Support experience to join our team in Phoenix, AZ. The ideal candidate will be responsible for supporting and maintaining critical mainframe applications, ensuring system stability, resolving production incidents, and implementing enhancements to meet business requirements.

The candidate should have hands-on expertise in Mainframe technologies, strong troubleshooting capabilities, and experience supporting mission-critical applications in a fast-paced production environment.

Key Responsibilities

• Provide L2/L3 Production Support for Mainframe applications.
• Monitor, troubleshoot, and resolve production issues within established SLAs.
• Perform root cause analysis (RCA) and implement preventive measures.
• Develop, test, and deploy code changes and enhancements.
• Work closely with business stakeholders, application owners, and infrastructure teams to resolve incidents.
• Analyze batch failures, online transaction issues, and system performance problems.
• Support release management, code migrations, and production deployments.
• Participate in on-call support rotation and critical incident management.
• Create and maintain technical documentation, support procedures, and knowledge articles.
• Ensure compliance with change management and ITIL processes.

Required Technical Skills

Mainframe Technologies

• Strong experience with COBOL
• JCL (Job Control Language)
• CICS
• VSAM
• DB2
• IMS (preferred)
• Mainframe Utilities and File Management

Production Support

• Experience in Production Support and Incident Management
• Batch Monitoring and Scheduling tools (Control-M, CA7, OPC, etc.)
• Problem Management and Root Cause Analysis
• Performance Monitoring and Troubleshooting
• Change and Release Management

Database

• DB2 SQL Development
• Query Optimization and Performance Tuning

Tools & Methodologies

• ServiceNow or similar Ticketing Tool
• ITIL Process Knowledge
• Version Control and Change Management tools

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5 years of Mainframe application development and support experience.
• Strong analytical and troubleshooting skills.
• Experience supporting critical production applications in a 24x7 environment.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively across global teams.

Preferred Qualifications

• Experience in Banking, Financial Services, Insurance, or Healthcare domains.
• Exposure to Agile methodologies.
• Knowledge of DevOps practices and automation initiatives.
• Experience with modernization projects involving Mainframe integration with distributed systems.

Key Competencies

• Production Incident Resolution
• Problem Solving & Root Cause Analysis
• Application Support
• Stakeholder Communication
• Operational Excellence
• Continuous Improvement