SNOW SOLUTION ARCHITECT

The ServiceNow Pre-Sales Solution Architect is responsible for shaping, positioning, and designing enterprise-grade ServiceNow solutions in collaboration with customers, account teams, and delivery teams. This role bridges application knowledge with business acumen, translating customer requirements into high-value solutions that showcase the full potential of the ServiceNow platform. The position plays a key role in driving new business, enabling successful sales cycles, and ensuring proposed solutions are both technically sound and commercially viable.

1. Pre-Sales Engagement and Solution Design

• Work closely with sales to attend second, and/or subsequent, client meetings and support business focused discussions, bringing industry solution knowledge to bear.
• Single-Thread SN only
• Partner with specialist sales, CEPs, and customer stakeholders to understand business challenges, IT landscape, and transformation goals.
• Design and document end-to-end ServiceNow solutions that align with customer needs, industry best practices, and platform capabilities.
• Multi-Thread
• Become an active part of the bid pursuit team. Partner with sales, Solution Director(s), other SAs, CEPs, and customer stakeholders to understand business challenges, IT landscape, and transformation goals.
• Design and document ServiceNow solutions that dovetail and support the overall solution but that also align with customer needs, industry best practices, and platform capabilities.
• Lead discovery workshops to gather business requirements, pain points, and desired outcomes.
• Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc.
• Advise the client (and the bid team should this be a Multi-Thread solution) on the impact of new technologies on their existing technical and information system environment.
• Develop detailed solution blueprints, architectural diagrams, and platform roadmaps.
• Recommend appropriate ServiceNow products and modules (ITSM, ITOM, IRM/GRC, CSM, TPSM, HRSD, App Engine, Now Assist, etc.).
• May require some travel to support Atos conferences and customer workshops. Develop "blueprint" technical solutions in both pre-sales, and where appropriate, post sales initiatives

1. Demonstrations and Proofs of Concept

• Build and deliver tailored ServiceNow demonstrations showcasing relevant use cases and value propositions.
• Configure demo instances and prototype workflows to illustrate proposed capabilities.
• Coordinate with ServiceNow to have their product development teams present platform functionality to the customer.
• Deliver product and prototype-based demonstrations.

1. Proposal and Bid Support

• Collaborate with bid teams to produce high-quality RfP/RfI responses, proposals, and SoWs.
• Define scope, estimates, and implementation approaches for proposed solutions.
• Contribute to commercial discussions, ensuring solutions are cost-effective while delivering business value.
• Stay current on competitive analysis and understanding differentiators between the company and its competitors.
• Develop, Enhance, and Maintain Cost models (Project and Support)

1. Thought Leadership and Evangelism

• Maintain knowledge of the ServiceNow platform, roadmap, and latest release features.
• Advise customers on platform governance, architecture standards, and operating models.
• Represent the company at industry events, webinars, and ServiceNow community forums.

1. Collaboration and Handover

• Work closely with delivery technical architects and project managers to ensure a smooth handover of won bids into Delivery.
• Support the implementation team in early stages (usually Plan) to safeguard design integrity.
• Review post-implementation Close Down report and identify lessons learned to feed back to the Pre-Sales/Sales teams.

1. Technical Expertise

• Strong understanding of ServiceNow architecture, capabilities, and integrations.
• Strong level of knowledge of multiple ServiceNow applications
• Strong understanding of one or more ServiceNow Industry solutions
• Familiarity with CSDM, CMDB best practices, and ITIL processes.
• Experience specifying integrations between ServiceNow and third-party systems (e.g., monitoring tools, ERP, CRM, identity management).

1. Consulting and Sales Skills

• Ability to translate business requirements into compelling technical solutions.
• Strong presentation and storytelling skills to articulate business value.
• Experience in creating persuasive solution documents, diagrams, and bid responses.
• Excellent communication and stakeholder engagement skills (C-level to technical teams).
• Strong analytical, problem-solving, and conceptual thinking abilities.
• Collaborative mindset with the ability to work in cross-functional teams.
• Able to deliver, or lead a team to deliver, a Strategic Road mapping engagement with a customer.

1. Product Development and Support

• Identify opportunities for new products/offerings and communicate with the Global Portfolio team.
• Collaborate with Global R&D/Development teams, as required, to develop/maintain/enhance Products, providing business knowledge and solution design.
• Help develop sales and product collateral as bid support.
• Keep current on existing offerings and be able to present to potential customers explaining the business benefits and how it would fit into the client's ServiceNow landscape.

• AI Ignite - Now Assist
• SecureHorizon - NIS2 compliance