What are the responsibilities and job description for the CX Account Manager position at Atomix?
Customer Experience Account Manager
Reports To: Director of Customer Experience (CX)
Location: Salt Lake City, UT (West Valley City)
Atomix Logistics is Growing Fast
Thanks to our incredible team and the trust of our partners, Atomix Logistics was recognized on the 2025 Inc. 5000 list of the fastest-growing private companies in the country.
Atomix Logistics was ranked:
- #1 in Wisconsin
- #9 in the United States
- #1 in the Logistics & Transportation industry nationwide
We're not your typical 3PL. Atomix is redefining what modern eCommerce fulfillment looks like through speed, service, technology, and strong client partnerships.
Our team is ambitious, collaborative, and customer focused. We move quickly, solve problems together, and take pride in helping brands grow.
About the Role
Atomix Logistics is looking for a Customer Experience Account Manager to support and grow relationships with clients at our Salt Lake City operation.
This is a great opportunity for someone early in their account management career who enjoys communication, organization, and problem-solving in a fast-paced environment.
Many brands value having a dedicated on-site partner they can rely on, and this role helps provide that direct connection and boots-on-the-ground support for our clients. You'll work closely with both customers and internal teams to help ensure orders move smoothly, issues are resolved quickly, and clients feel supported every step of the way.
You'll gain hands-on experience in eCommerce fulfillment, logistics operations, and client relationship management while working alongside a growing Customer Experience team.
Salary: $55,000 – $65,000 annually
Key Job Responsibilities
- Serve as a primary day-to-day contact for assigned client accounts at the SLC location
- Build positive relationships with clients through responsive communication and follow-through
- Help support new client onboarding and ensure a smooth transition onto the Atomix platform
- Assist clients with order, shipment, inventory, and billing-related questions
- Communicate proactively with clients regarding updates, delays, or operational issues
- Work closely with Operations and Warehouse teams to help resolve client concerns quickly and accurately
- Monitor account activity and escalate larger issues when needed
- Maintain accurate account notes, documentation, and client communication records
- Support ongoing client satisfaction through professionalism, urgency, and attention to detail
- Collaborate with the Customer Experience team to improve internal processes and service quality
Job Requirements
- 1–3 years of experience in customer service, account coordination, client support, or another customer-facing role preferred
- Logistics, warehouse, eCommerce, or 3PL experience is a plus, but not required
- Strong communication and organizational skills
- Comfortable managing multiple tasks in a fast-paced environment
- Positive attitude with a solutions-oriented mindset
- Ability to work collaboratively across departments
- Proficiency with Google Workspace or Microsoft Office
- CRM or WMS experience is helpful, but not required
- Bilingual candidates are encouraged to apply
- Associate's or Bachelor's degree preferred, but not required
- Must be able to occasionally lift up to 50 lbs.
Perks & Benefits
- Competitive salary with growth potential
- Health insurance premium assistance
- Paid time off
- Parental leave
- On-the-job training and development opportunities
- Employee referral program
- Opportunity for advancement within a rapidly growing company
Why Salt Lake City?
Salt Lake City serves as a strategic hub for western and national distribution, offering a powerful balance of cost efficiency and reach for brands expanding beyond a single coastal node.
Our Salt Lake City operation plays an important role in Atomix's continued national growth. The area offers easy access to outdoor recreation, a growing business community, and the opportunity to grow your career with one of the fastest-growing logistics companies in America.
Ready to Apply?
If you're looking for an opportunity to grow your career with one of the fastest-growing logistics companies in America, we'd love to hear from you.
Atomix Logistics is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. Candidates with criminal records are encouraged to apply.
Salary : $55,000 - $65,000