Customer Experience Account Manager

Customer Experience Account Manager

Milwaukee, WI (Oak Creek)

Atomix Logistics is growing fast.

Thanks to our incredible team and the trust of our partners, Atomix Logistics is proud to be recognized on the 2025 Inc. 5000 list of the fastest-growing private companies in the country.

Atomix Logistics was ranked:

• #1 in Wisconsin.
• #9 in the United States.
• #1 in the Logistics and Transportation Industry, in the United States.

We're not your typical 3PL. Atomix is redefining what high-performance eCommerce fulfillment looks like. Our people are hungry, ambitious, kind, and collaborative. We come from diverse backgrounds and bring different strengths to the table, but we share one thing in common: we're all building something great together.

The eCommerce and fulfillment world changes at lightning speed and Atomix Logistics is equipped and committed to lead that fulfillment demand into the future.

About this Opportunity

At Atomix Logistics, we don't just handle fulfillment. We handle the details that keep our clients' businesses running. As one of the fastest-growing fulfillment companies in the country, we're looking for a Customer Experience Account Manager who's ready to be the voice our clients count on every day to help them succeed.

This is a front-line role with real impact. You'll resolve issues, build relationships, and help shape how clients experience Atomix, all from our 150,000 sq. ft. headquarters in Oak Creek, WI.

Salary: $60,000 - $80,000

Job Responsibilities

• Own a portfolio of client accounts, building strong relationships, understanding their business needs, and acting as their internal advocate at Atomix.
• Represent the client voice internally to drive improvements in process, service quality, and warehouse workflow alignment
• Monitor account health indicators such as service performance, inventory accuracy, error trends, and fulfillment timelines (along with client satisfaction)
• Serve as the primary point of contact for assigned accounts, ensuring clients always feel supported, informed, and valued.
• Lead client onboarding and ensure a smooth, professional transition onto the Atomix platform from day one.
• Conduct regular account check-ins and business reviews to assess client satisfaction, identify challenges, and proactively present solutions.
• Manage billing inquiries and account-level documentation with accuracy and professionalism.
• Proactively reach out to clients to communicate updates, flag potential issues, and strengthen day-to-day relationships.
• Resolve order and shipment issues with a sense of urgency, keeping clients informed every step of the way.
• Collaborate with the Customer Experience Associates to ensure day-to-day support tasks are completed with accuracy and timeliness.
• Work cross functionally with Operations Leadership to align expectations and resolve client needs efficiently.

Job Requirements

• 3 to 5 years of experience in customer service, account management, or a related client-facing role
• Background in 3PL, logistics, warehousing, or eCommerce is strongly preferred so you understand the world our clients operate in
• Proven ability to manage multiple client accounts simultaneously with professionalism and attention to detail
• Proficiency in CRM platforms and Google Workspace or Microsoft Office (WMS experience a bonus)
• Strong written and verbal communication skills, equally comfortable on the phone, over email, and in person
• Demonstrated ability to manage multiple complex tasks simultaneously in a fast-paced, high-volume environment without dropping the ball
• Ability to navigate diverse client personalities and relationships with grace, professionalism, and consistency
• A proactive, solutions-first mindset where you don't wait for problems to escalate
• Bilingual candidates are strongly encouraged to apply
• Bachelor's degree or equivalent experience preferred but not required
• Professional computer proficiency with Google Applications, Microsoft Office Suite, WMS, and other productivity tools
• Must be able to lift 50 lbs.

Perks & Benefits

• Competitive salary ($60,000–$80,000, based on experience)
• Health insurance premium assistance
• Paid time off parental leave
• On-the-job training and professional development assistance
• Employee referral program
• Real growth potential, Atomix promotes from within
• A collaborative, innovative team that's building something big

Ready to Make an Impact?

If you're the kind of person who thrives on building relationships, solving problems, and wants to play a visible role at one of the fastest-growing companies in America, we want to talk.

Life in Oak Creek, WI

Our facility sits just minutes from downtown Milwaukee with direct access to I-94 and I-43, making your commute straightforward with free parking right at the door.

Milwaukee is one of the Midwest's most underrated cities. Affordable cost of living, a thriving food and entertainment scene, world-class outdoor recreation along Lake Michigan, and a pro sports culture that runs deep. If you're relocating, your dollar goes further here than in almost any comparable metro in the country.

Atomix Logistics is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive team. Candidates with a criminal record are welcome and encouraged to apply.