NOC Technician I

Description

Department: Network & Security Operations Center

Reports to: Network Security Operations Center Manager

Department Growth Path: NOC Technician II

Job Summary

The NOC Technician I provides frontline support by monitoring critical network elements and proactively overseeing Atomic Data and customer infrastructure. This role delivers exceptional customer service while troubleshooting routine technical issues and escalating complex problems as needed. In addition to network monitoring, the Technician I supports end users by assisting with common IT requests, ensuring client satisfaction and timely issue resolution.

The ideal candidate is self-motivated, communicates effectively with both technical staff and end users, and thrives in a collaborative, in-office environment. This role emphasizes developing foundational technical skills and providing reliable, professional support. This position is in-office.

Essential Functions

• Monitor network, server, and system alerts, identifying and triaging potential issues
• Troubleshoot basic networking components, remote access (VPN), internet settings, software, and hardware issues
• Support end users with routine requests such as password resets, application access, and basic hardware/software guidance
• Log tickets accurately, document troubleshooting steps, and escalate unresolved issues to Level 2 support
• Maintain professional communication to ensure high levels of customer satisfaction
• Follow pre-defined procedures, workflows, and knowledge base articles for handling incidents
• Document all work in Autotask (including cross-ticketing when applicable)
  
  

Requirements

Qualifications

• Strong communication, customer service, and problem-solving skills
• Basic understanding of operating systems (Windows, macOS, Linux)
• Familiarity with common business applications (Microsoft Office, email clients)
• Basic knowledge of networking components (VPN connections, business internet connections, wireless internet connections)
• 0–1 year of IT support, service desk, or customer service experience
• Self-motivated with ability to follow procedures and work collaboratively
• Exposure to ticketing systems such as Autotask (preferred)
• Experience supporting both end users and network/system monitoring (preferred)
  
  

Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.

Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.