P/T Collection Officer (Evenings/Weekends)

POSITION PURPOSE

The Part-Time Collections Officer will be responsible for managing and mitigating the credit union’s risk by working with credit union members to collect overdue payments on loans, credit cards, and other credit union products. This position will also be responsible for working with members to cure overdrawn accounts. The collection officer will use communication and negotiation skills to resolve overdrawn accounts while maintaining a positive relationship with credit union members.

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DUTIES AND RESPONSIBILITIES

• Account Monitoring and Follow-Up:
  • Monitor delinquent accounts and ensure timely follow-up with members through phone calls, emails, and written correspondence.
  • Analyze account histories to determine the status of delinquent accounts, overdrawn accounts, and take the appropriate action to timely resolve.
• Communication with Members:
  • Daily contact with credit union members to discuss their financial situation and negotiate repayment plans that align with their ability to pay, while adhering to credit union policies.
  • Provide members with options for debt resolution, including extension agreements, loan modifications, or setting up payment plans to bring delinquent accounts current.
  • Maintains member confidentiality at all times, while working in a professional, respectful, and lawful manner.
• Documentation and Record Keeping:
  • Maintain detailed records of all communications with members, including phone calls, emails, and any agreements made.
  • Ensure all documentation is complete, accurate, and up-to-date.
• Collaboration with Internal Teams:
  • Work closely with other departments such as Member Services, Loan Officers, and the Legal Department to gather necessary information and resolve member issues.
  • Participate in team meetings to discuss strategies for managing and reducing delinquent accounts.
• Reporting:
  • Prepare regular reports on the status of delinquent accounts, the daily tasks performed, and other key metrics necessary for the Collections Department.
  • Identify trends in member delinquencies and suggest improvements to the collections process.
• Member Education and Support:
  • Provide members with information and resources to help them manage their finances and avoid future delinquencies.
  • Refer members to the credit union’s financial literacy programs when appropriate.

• High school diploma or equivalent; Associate's or Bachelor’s degree in a related field preferred.
• Previous experience in collections, customer service, or a related field within a financial institution is preferred.
• Strong writing, communication, research, and negotiation skills.
• Advanced proficiency in Microsoft Office Suite.
• Ability to work independently and manage multiple tasks simultaneously.
• Ability to maintain the confidentiality of personally protected information at all times.
• Position schedule Monday - Thursday 5 pm - 9 pm, Saturday 8 am - 12 pm