Branch Service Manager

POSITION SUMMARY

Join our team as a Service Branch Manager, where you will oversee the maintenance, repair, and functionality of Automated Teller Machines (ATMs) and related equipment. The successful candidate will also oversee daily operations, drive business growth, and ensure exceptional service delivery in the ATM services industry. This role requires you to lead a team of technicians, manage service operations, manage client relationships, and ensure high-quality customer service. You will be responsible for coordinating repairs, maintaining inventory, and optimizing the performance of our service teams to achieve business objectives.

ABOUT THE COMPANY

ATM Up is a full-service ATM Provider. We became the fastest growing ATM ISO in the nation from our multifaceted services and ATM setup options that exceed our customers’ needs. We provide convenience and unconditional support so consumers can withdraw money at the drop of a dime.

OBJECTIVES

● Oversee daily operations of the branch to ensure efficiency and effectiveness through process improvement.

● Lead and manage a team of technicians, ensuring they perform their duties efficiently and adhere to company standards.

● Monitor branch performance metrics and KPIs, preparing regular reports for senior management.

● Maintain and manage an inventory system, ensuring job readiness by tracking and ordering parts and supplies.

● Implement preventive maintenance programs to reduce downtime and extend the lifespan of equipment.

● Support fellow technicians by providing expert troubleshooting assistance and conducting training sessions.

● Supervise the installation, programming, and maintenance of digital signage, ATM’s, Bitcoin Machines, and kiosks. Perform as needed.

● Ensure compliance with industry regulations and security protocols.

● Monitor and report on service performance, identifying areas for improvement and implementing solutions.

● Develop and maintain relationships with affiliates and customers, providing technical support over the phone to ensure operational continuity.

● Maintain certifications, such as Hyosung and GenMega, to perform advanced service and repairs.

● Ensure exceptional customer service by addressing client needs and resolving issues promptly.

● Conduct regular staff meetings to communicate goals, provide updates, and address concerns.

COMPETENCIES

● Proficiency in troubleshooting and repairing ATMs, Bitcoin Machines, kiosks, and digital signage.

● Strong organizational, management of inventory systems, and time-management skills.

● Ability to analyze performance metrics and implement improvements.

● Strong leadership and team management skills to lead a team of technicians effectively.

● Effective communication and interpersonal skills for customer and merchant interactions.

● Capability to manage dispatch and routing systems for efficient service delivery.

● Knowledge of industry regulations, compliance standards, and security protocols.

● Ability to train and support fellow technicians in troubleshooting and repair tasks.

● Strong analytical skills for monitoring service performance and implementing improvements.

● Proficiency in Microsoft Office Suite systems.

EDUCATION AND EXPERIENCE

● High school diploma or equivalent; technical certifications preferred.

● 5 years of experience in ATM service or repair roles, with at least 2 years in a management position.

● Preferred Certification by Hyosung and GenMega for advanced service and repairs.

● Valid driver’s license with a clean driving record.

PHYSICAL REQUIREMENTS

● Ability to work in various environments, including indoor and outdoor settings.

● Capability to lift and maneuver heavy equipment, up to 100 pounds, using appropriate tools and with a team member.

● Proficiency in using hand and power tools for maintenance and repairs.

● Ability to sit for prolonged periods of time.

● Ability to stand, squat, kneel, and perform tasks requiring physical dexterity.

● Willingness to travel within the service area to oversee and assist with technical operations.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce ATM-Up recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Nashville, TN 37204 (Required)

Ability to Relocate:

• Nashville, TN 37204: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000