What are the responsibilities and job description for the Senior Manager, CSS Enablement position at Atlassian?
Overview
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
To help our teams work together effectively, this role requires you to be located in Pacific Standard Timezone .
Responsibilities
Your future team
We are seeking a strategic and results-oriented Senior Manager, CSS Enablement to lead a Customer Support & Success (CSS) Enablement team of 6-8 FTEs and contractors. This leader will be responsible for shaping the enablement strategy that equips CSS teams with the tools, knowledge, and frameworks to deliver exceptional customer experiences at scale.
As the Senior Manager, you will oversee a team of Enablement Partners and collaborate closely with CSS Leadership, Technical Program Managers, and cross-functional business partners to drive organizational readiness, capability development, and operational excellence—including leading the enablement and adoption of new tools and systems that accelerate CSS productivity. You’ll define the vision for CSS Enablement, ensuring alignment with company priorities while building programs that enhance performance, accelerate learning, and improve knowledge continuity across the organization.
The ideal candidate brings a strong mix of people leadership, strategic vision, and learning & enablement. You have a proven track record of leading high-impact cross-functional initiatives, scaling learning and enablement programs globally, while developing teams that thrive in fast-paced, evolving environments.
What You'll Do
Your background
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $145,800 - $190,350
Zone B: $131,400 - $171,550
Zone C: $121,500 - $158,625
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
To help our teams work together effectively, this role requires you to be located in Pacific Standard Timezone .
Responsibilities
Your future team
We are seeking a strategic and results-oriented Senior Manager, CSS Enablement to lead a Customer Support & Success (CSS) Enablement team of 6-8 FTEs and contractors. This leader will be responsible for shaping the enablement strategy that equips CSS teams with the tools, knowledge, and frameworks to deliver exceptional customer experiences at scale.
As the Senior Manager, you will oversee a team of Enablement Partners and collaborate closely with CSS Leadership, Technical Program Managers, and cross-functional business partners to drive organizational readiness, capability development, and operational excellence—including leading the enablement and adoption of new tools and systems that accelerate CSS productivity. You’ll define the vision for CSS Enablement, ensuring alignment with company priorities while building programs that enhance performance, accelerate learning, and improve knowledge continuity across the organization.
The ideal candidate brings a strong mix of people leadership, strategic vision, and learning & enablement. You have a proven track record of leading high-impact cross-functional initiatives, scaling learning and enablement programs globally, while developing teams that thrive in fast-paced, evolving environments.
What You'll Do
- Lead and develop a team of CSS Enablement Partners, providing coaching, mentorship, and career development while driving alignment to team and organizational goals.
- Define and execute the global CSS Enablement strategy, ensuring programs address key capability gaps, improve operational efficiency, and support evolving business priorities.
- Establish success metrics and reporting to measure the impact and ROI of enablement programs, leveraging data to inform continuous improvement.
- Foster alignment and collaboration across business groups to reduce silos and drive a cohesive approach to customer support enablement.
- Represent CSS Enablement in cross-functional forums, influencing priorities and ensuring the voice of CSS is reflected in global programs.
- Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messaging for executive leadership updates.
Your background
- Minimum 10 years of experience in customer support, learning & development or training enablement.
- Minimum 6 years as a people manager.
- Strong strategic thinking skills with the ability to connect day-to-day enablement work to larger organizational goals.
- Proven success leading high-impact, cross-functional enablement or learning programs with measurable business outcomes.
- Demonstrated experience building and scaling global enablement programs that drive adoption, engagement, and performance.
- Data-driven approach with the ability to analyze performance metrics and translate insights into action for the team.
- Comfortable operating in ambiguous, fast-changing environments, balancing strategy with hands-on execution.
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $145,800 - $190,350
Zone B: $131,400 - $171,550
Zone C: $121,500 - $158,625
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Salary : $131,400 - $190,350