Customer Project Manager

MiTek Corporation is a family owned and operated parent company to brands including MTX Audio, Xtant, Coustic and AtlasIED. We are seeking an experienced and energetic Techical Support Specialist with a passion for audio to support our commercial division. Ideal candidates will have excellent communication and organizational skills, thrive at problem solving and have a customer focused mentality. Candidates must also be self-motivated, able to multi-task and work efficiently in a constantly changing environment with a diverse group of customers.

Collaborate with the customer or Product Management team, Engineering development resources, sourcing, manufacturing operations, Quality, and Executive Management team to manage all phases of a customer account from product demand planning, system design, all the way to mass production. The Project Manager will determine the most efficient methods to ensure project objectives and deadlines are achieved. The position will be the primary technical and delivery contact with customer(s) through project acceptance.

Looking for qualified candidates in the Louisville, KY market.

• Project Planning — Interface with the functional support team to document the project major milestone timing, budget spending, financial business case metrics and risk management efforts to present for executive review and approval. Plans most efficient way to ensure project objectives, technical requirements and deadlines are met to include meetings, testing, adjustments, and training.
• Project Execution — Work with all functional groups of the organization to shepherd project through the Stage Gate process. Provide special engineering needs such as customer user-interface requirements as needed.
• Representative to contractors and end-users while working closely with sales and accounting contacts to ensure everything is proceeding as planned.
• Monitor — Review inputs and outputs of the stage gate process and update the project plan as needed.
• Communicate — Throughout the execution of the product development stage gates periodically communicate status and changes to the project plan to the project team, executive team and the product owner or customer. Administer project timeline and communication to all parties involved.
• Coordinate — Act as liaison between Sales, Manufacturing, and Engineering Departments to ensure accurate order fulfillment.
• Create a timeline schedule to show major task duration and dependencies of the project deliverables.
• Establish and control a budget to reflect estimated and actual spending on capital and operational expenses.
• Maintain the project financial metrics to reflect changes in the business case.
• Identify risks to the timeline, budget, business case or technical requirements and propose mitigation or contingency plans.
• Schedule and conduct project status and stage gate review meetings as needed.
• Maintain accurate equipment list and timelines regarding testing and delivery dates.
• Work with sourcing team to create a sourcing strategy for components and submit PO reqs to ensure items from third party vendors, manufacturers are ordered and received in time to meet project milestones.
• Coordinate project hardware and custom software DVPR efforts to meet delivery requirements.
• Handle multiple projects simultaneously.
  
  

EDUCATION

Bachelor's degree in Engineering or Business

Experience

Minimum of five years in related industry – system related products, audio system design, project management and technical support

Skills & Abilities

Computer Skills

• Proficient understanding and use with all MS Office Software (Word, Excel, Power Point, and Outlook)
• Proficient understanding with Visio and/or AutoCAD
• Proficient understanding of MS Project or equivalent scheduling tools
• Experience with computer-based audio systems preferred
• Knowledge of basic audio principles, Audio/Visual system contracting and basic networking
• Ability to learn MiTek's internal computer systems
  
  

Other Requirements

• Ability to work with outside and inside vendors
• System Contracting or Consulting Experience a plus
• Ability to maintain accounts/orders
• Ability to maintain a high level of accuracy in preparing and entering technical information
• Ability to work in a fast-paced environment
• Proficient understanding and use with all MS Office Software (Word, Excel, Power Point, and Outlook)
  
  

MiTek/AtlasIED is an Equal Opportunity Employer.