What are the responsibilities and job description for the Sales Support Specialist position at Atlas Van Lines?
Overview
Atlas Van Lines is comprised of a family of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Atlas is distinguished by agent ownership and a shared commitment to help people go new places more easily and more securely. Through a continuing emphasis on service excellence, the company has achieved extraordinary growth.
Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.
Atlas is seeking a creative and enthusiastic Product Specialist! The Product Specialist serves as support for the Product Management team, bridging the gap between product development, sales, and customer satisfaction. This role supports the product management team by helping to ensure company offerings are aligned with market needs, supports sales teams with technical expertise, and provides feedback to improve product performance.
Key Responsibilities:
Product Expertise:
- Develop in-depth knowledge of assigned product line(s), including features, benefits, and competitive positioning in the market.
- Act as the go-to resource for internal teams, agents and customers regarding product line.
Sales Support:
- Support Product Mangers in enabling agent sales teams with support, market positioning, and sales ready materials.
- Assist in responding to RFIs/RFPs, customer inquiries with accurate product information and implementation of strategic pricing strategies in alignment with corporate policies.
Engagement:
- Enable Agents by helping them understand, position, and promote Atlas services through training and ongoing support.
- Provide on-going support and training to stakeholders to ensure successful product performance.
Market Analysis & Feedback:
- Monitor industry trends and competitor offerings to identify opportunities for product improvement
- Track, analyze and compare performance metrics across product lines and programs, drawing from customer experience, operational, and financial indicators.
Training & Documentation:
- Create and maintain product documentation, training materials, and FAQs.
- Conduct internal training sessions for Agents and support teams.
Your Wellness is our Focus:
- Medical, dental, and vision for employees and dependents
- Employee assistance programs focused on mental health.
- Access to a licensed therapist 24/7
- Wellness programs with employee perks
- Onsite Fitness Center and Medical Clinic
Financial Wellbeing:
- Generous 401(k) matching retirement plans
- Pre-tax savings plans, HSA & FSA
- Tuition assistance
- Employee assistance programs focused on financial wellbeing.
- Earning potential can be up to $60k
Flexibility and Time Off:
- Paid time off including vacation, sick leave, parental leave, holidays, and disability leave.
Qualifications
What You'll Need:
Education and/or Experience
- Bachelor’s degree in Business, Marketing, or a related field is preferred.
- 2-4 years of experience in product management, marketing, business development, or sales support and/or equivalent combination of both education and experience are required.
- Experience collaborating with cross functional teams (sales, marketing, IT) and managing multiple initiatives concurrently.
- Proficiency in CRM and product lifecycle management tools.
Preferred Skills
- Experience in transportation, logistics, or moving services industry.
- Strong communication and presentation skills.
- Familiarity with data analysis and reporting tools.
- Project management capabilities.
Our Promise to You:
We want you to grow with us, so we are committed to the continuous development of our employees. We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, tuition reimbursement and many other opportunities for personal growth.
*Atlas is an EO employer - Veterans/Disabled and other protected categories.
*Benefits may vary by position and/or office location
*The salary range shown is a good-faith estimate of what we expect to offer, though actual compensation will be based on individual qualifications, experience, and other relevant considerations.
Salary : $60