What are the responsibilities and job description for the Customer Service Coordinator position at Atlas Van Lines?
Overview
Atlas Van Lines is comprised of a family of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Atlas is distinguished by agent ownership and a shared commitment to help people go new places more easily and more securely. Through a continuing emphasis on service excellence, the company has achieved extraordinary growth.
Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.
We are seeking an enthusiastic individual to join the Transportation Services team as a Customer Service Coordinator. The Customer Service Coordinator is responsible for providing customer service and operational interaction for transferees in the Move Management program. Monitoring can begin and continue at any stage in the life of a shipment.
Key Responsibilities:
- Agency Contact: Responsible for all scheduling, estimating, and monitoring of shipments as they progress.
- Shipment Data Entry: Document all steps in move management database. Verify information entered in move management database by agents. Responsible for the accuracy of entered information to ensure prompt invoicing.
- Receive, review and enter required documentation from service providers.
- Responsibility to review, update and provide reports to customers and service providers.
- Customer Contact: Direct communication with customers who contact Move Center with any questions or needs.
Your Wellness is our Focus:
- Medical, dental, and vision for employees and dependents
- Employee assistance programs focused on mental health.
- Access to a licensed therapist 24/7
- Wellness programs with employee perks
- Onsite Fitness Center and Medical Clinic
Financial Wellbeing:
- Generous 401(k) matching retirement plans
- Pre-tax savings plans, HSA & FSA
- Tuition assistance
- Employee assistance programs focused on financial wellbeing.
- Earning potential up to $20/hour.
Flexibility and Time Off:
- Paid time off including vacation, sick leave, parental leave, holidays, and disability leave.
Qualifications
What You'll Need:
- High School Diploma/GED required.
- 0-4 years of job-related experience and/or equivalent combination of both education and experience are required.
Our Promise to You:
We want you to grow with us, so we are committed to the continuous development of our employees. We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, tuition reimbursement and many other opportunities for personal growth.
*Atlas is an EO employer - Veterans/Disabled and other protected categories.
*Benefits may vary by position and/or office location
*The salary range shown is a good-faith estimate of what we expect to offer, though actual compensation will be based on individual qualifications, experience, and other relevant considerations.