Medical Receptionist / Front Desk Receptionist

Atlas Surgery Center is seeking a professional, organized, and customer-service focused Receptionist to support our Business Office and front desk operations. This position serves as an important first point of contact for patients, visitors, family members, physician offices, and other representatives of the center.

The Receptionist is responsible for greeting and assisting patients and visitors, supporting patient check-in and registration, answering and directing phone calls, maintaining accurate patient information, assisting with scheduling and documentation, and providing general clerical and administrative support. This role helps maintain a welcoming, professional, and organized environment while supporting efficient patient flow and daily operations.

Key Responsibilities

Responsibilities include, but are not limited to:

• Greet patients, family members, visitors, and physician office representatives in a professional and courteous manner.
• Register patients and assist with admitting and registration paperwork.
• Verify and update patient demographic, insurance, contact, and registration information.
• Obtain, copy, scan, or confirm patient identification, insurance cards, face sheets, and other required documentation.
• Schedule, update, and maintain patient appointment, surgery, or procedure information as assigned.
• Communicate scheduling updates, changes, arrival times, and related instructions to patients, physician offices, internal departments, and staff as assigned.
• Prepare patient charts, forms, labels, identification wristbands, and other registration materials as needed.
• Print schedules and assist with preparation for upcoming cases.
• Collect co-pays or other patient payments as applicable and prepare receipts in accordance with facility procedures.
• Answer, screen, and direct incoming phone calls; check voicemail messages and relay messages to appropriate staff or departments.
• Scan, fax, copy, file, distribute, and route documents as needed.
• Assist with printing, scanning, and sending operative reports or other documentation to physician offices as directed.
• Maintain confidentiality of patient, employee, business, vendor, and facility information in accordance with HIPAA, facility policies, and applicable laws.
• Maintain neatness, cleanliness, and organization of the front desk, waiting room, and related work areas.
• Assist leadership and other departments with clerical, administrative, and operational tasks as needed.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent required.
• Prior clerical, reception, customer service, patient registration, scheduling, or office experience required.
• Basic computer, typing, data entry, and office equipment skills required.
• Ability to maintain confidentiality and handle sensitive patient, employee, vendor, and business information appropriately.
• Strong customer service and communication skills.
• Strong attention to detail, organization, accuracy, and follow-through.

Preferred Qualifications

• Prior medical receptionist, patient registration, patient access, scheduling, or healthcare office experience preferred.
• Experience in an ambulatory surgery center, medical office, hospital, or healthcare setting preferred.
• Experience using an electronic medical record system preferred.
• Familiarity with insurance information, scheduling, medical records, or healthcare billing processes preferred.
• Training or coursework in healthcare administration, business office activities, or a related field preferred.

Compensation

The expected compensation range for this position is $20.00 - $22.00 per hour. Actual compensation will be determined based on relevant experience, education, qualifications, licensure/certification, skills, and internal equity.

This range represents Atlas Surgery Center’s good-faith estimate of the expected compensation for this position at the time of posting, in accordance with New York State pay transparency requirements.

Benefits

Benefits eligibility may vary based on employment status, scheduled hours, and applicable plan terms. Eligible employees may receive:

• Medical, dental, and vision insurance with employer contributions
• Benefits effective the first of the month following date of hire, if eligible
• Paid time off, if eligible
• Paid sick leave in accordance with New York State law
• Paid holidays, if eligible
• 401(k) plan with employer match eligibility, subject to plan terms

Physical Requirements and Work Environment

This position is performed in a front desk, business office, and ambulatory surgery center environment. The role requires frequent interaction with patients, family members, visitors, physician offices, vendors, staff, and leadership.

The position may involve prolonged periods of sitting, standing, walking, computer use, telephone use, and use of standard office equipment. The employee must be able to sit, stand, walk, bend, reach, and use office equipment as needed. The employee must also be able to lift up to 20 pounds, with assistance as needed.

This role requires the ability to manage interruptions, competing priorities, and time-sensitive tasks in a busy healthcare setting. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

Equal Employment Opportunity Statement

Atlas Surgery Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, age, national origin, citizenship or immigration status, disability, pregnancy or related condition, sexual orientation, gender identity or expression, marital status, familial status, military or veteran status, status as a victim of domestic violence, reproductive health decision-making, arrest or conviction record to the extent protected by law, or any other characteristic protected by applicable federal, state, or local law.

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have a high school diploma or equivalent?
• Are you available to work onsite, Monday through Friday, during daytime business hours?
• Do you have prior experience in a reception, clerical, customer service, scheduling, patient registration, or office support role?
• How many years of reception, clerical, customer service, scheduling, patient registration, or office support experience do you have?
• Do you have prior experience working in a medical office, healthcare setting, patient registration, patient access, or scheduling role?
• Are you comfortable answering phones, greeting patients, verifying information, scanning/faxing documents, and performing data entry in a busy front desk setting?

Work Location: In person

Salary : $20 - $22