What are the responsibilities and job description for the Front Desk Concierge position at Atlas Senior Living - Legacy Reserve?
LEGACY RESERVE AT FRITZ FARM is seeking PRN CONCIERGE/SECURITY
Job Summary
The Concierge greets residents and guests, answers telephones, responds to routine inquiries, relays calls, and performs a variety of related clerical duties. In between all the daily responsibilities, the Concierge must also answer any resident or guest questions.
In addition, the Concierge is also a critical part of the community’s Sales & Marketing team. Often the very first impression that any visitor has of the community, whether in person or on the telephone.
Essential Functions
- Greets every individual entering through the front door and announces all prospects to Sales & Marketing representative by Name
- Answers the phone to Legacy Reserve standards
- Accepts all incoming packages (mail, floral deliveries, etc.) for residents
- Maintains Sign-In log for all guests/visitors
- Assists Residents with any questions or concerns, or refers them to the appropriate person
- Completes and submits Maintenance Request Work Orders
- May be responsible for making photocopies, sending/receiving faxes, assisting with dry cleaning services, deliveries, etc.
- Maintains the appearance of the common areas by checking for cleanliness, burned out light bulbs, misplaced chairs, etc.
- Maintains appearance of the entryway (both inside and out) and driveway, if applicable
- Community Security
- Never leaves desk unattended
- Maintains all community keys, if applicable
- Completes all necessary Occurrence Reports and distributes to Managers, if applicable
- Logs all events, problems, concerns on the Shift Log
- Monitors the Daily Resident Safety Check-In System
- Monitors all applicable door and building alarms, fire panel, and cameras
- Provides property security surveillance on 3rd shift, if applicable
Emergency Response Systems
- Ensures all emergency systems are restored and logged
- Ensures written Medical/Emergency procedures are in place
Job Type: Part-time
Pay: $12.50 - $14.50 per hour
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $13 - $15