AI Training and Enablement Specialist

We are seeking an AI Technology Training Specialist to help attorneys and business services professionals effectively adopt and use artificial intelligence and emerging legal technologies in their day-to-day work. This role sits at the intersection of technology, training, and user enablement, translating advanced legal AI tools into practical, easy-to-use solutions that drive real adoption across the firm.

This is a hands-on role focused on training delivery, onboarding, user support, and change enablement. You will partner closely with IT, legal teams, and vendors to ensure technology investments are fully leveraged through thoughtful training programs and ongoing support.

Key Responsibilities

Training Program Development & Delivery

• Design and deliver training programs on AI-enabled legal technologies and knowledge management tools for attorneys and staff
• Create training materials such as user guides, quick reference cards, video tutorials, and interactive learning content
• Develop and maintain curriculum for both foundational and advanced legal AI training tracks
• Conduct live training sessions, including large group presentations, workshops, and one-on-one coaching
• Tailor training approaches to different practice groups, roles, and experience levels

AI Training Support

• Partner with IT to support ongoing legal AI training initiatives
• Coordinate logistics for training sessions, including scheduling, communications, registration, and materials
• Track participation, completion rates, and feedback to measure effectiveness
• Identify and recommend external training resources and certifications as appropriate
• Ensure consistency across training and user support efforts

User Onboarding & Support

• Lead onboarding for new AI tools and technology platforms
• Provide day-to-day support to attorneys and staff using AI technologies
• Build and maintain a knowledge base of FAQs, common issues, and solutions

Technology Adoption & Enablement

• Build strong relationships with attorneys and staff to understand workflow needs and challenges
• Promote awareness and adoption through demos, communications, and success stories
• Monitor usage patterns and recommend additional training or support
• Partner with practice groups to develop targeted, use-case-driven training

Administrative & Operational Support

• Maintain training schedules, enrollment systems, and attendance records
• Coordinate with vendors on training materials, system updates, and technical support
• Ensure training room technology and virtual platforms are fully functional
• Support departmental initiatives and special projects as needed

Skills, Knowledge & Abilities

• Experience working in a corporate or large law firm environment
• Strong presentation and facilitation skills with the ability to explain complex concepts clearly
• Comfortable training audiences of varying sizes and experience levels
• Quick learner with strong technical aptitude and comfort with new software and tools
• Highly organized with the ability to manage multiple programs and priorities
• Approachable and collaborative style that encourages user engagement
• Excellent written and verbal communication skills
• Experience with legal automation tools (e.g., Contract Express, Neota Logic, HotDocs), AI due diligence tools (e.g., Kira, eBrevia, Luminance), or eDiscovery tools preferred

Education & Experience

• Bachelor’s degree in education, instructional design, communications, or a related field, or equivalent experience
• 2–4 years of experience in training, instructional design, or technical support
• Experience developing and delivering technology training programs
• Experience supporting legal technology, knowledge management systems, and AI tools within a law firm
• Demonstrated success driving user adoption