Office Assistant

Office Assistant / Project Coordinator
MidTenn Handyman

Location: 2410 Eugenia Avenue, Nashville, TN 37211
Schedule: Monday–Friday, 8:30 AM – 5:00 PM (with lunch break)
Employment Type: Full-Time

About MidTenn Handyman

MidTenn Handyman is a growing residential remodeling and repair company serving Middle Tennessee. We specialize in kitchen remodels, bathroom remodels, carpentry, drywall, flooring, water-damage repair, and general home repairs.

We're looking for an organized, dependable, and customer-focused Office Assistant who enjoys learning new things, staying organized, and helping a team succeed. This is not a traditional receptionist position. You'll become the hub of our daily operations, helping customers, supporting production, coordinating projects, and keeping work moving smoothly from the first phone call through project completion.

This position will grow as you grow. We'll teach you our systems, our software, and our industry—we're looking for someone with the right attitude, strong communication skills, attention to detail, and a willingness to learn.

Customer Communication

· Answer incoming phone calls professionally and confidently.

· Respond to customer emails and text messages.

· Gather complete project information by asking thoughtful follow-up questions.

· Request and organize customer photos through our scheduling software.

· Set clear expectations so customers always know what happens next.

· Follow up after project completion and request customer reviews.

Office Administration

· Maintain accurate customer records in Jobber.

· Organize customer files, receipts, invoices, and project documentation.

· Verify deposits and communicate next steps.

· Assist with scheduling and general office operations.

· Help keep the office organized and projects moving forward.

Production Support

· As you become familiar with our business, you'll begin assisting with ordering materials.

· Coordinate supplier pickups and deliveries.

· Track special-order items and lead times.

· Communicate with customers regarding scheduling and material updates.

· Help prepare upcoming projects so our crews have what they need before work begins.

What Success Looks Like

· Customers always know what happens next.

· Estimates contain complete, useful information.

· Jobber is accurate, organized, and current.

· Upcoming jobs are prepared before crews arrive.

· The office leaves the company more organized than it was that morning.

What We're Looking For

· Friendly, confident, and professional.

· Excellent communication skills.

· Organized and detail-oriented.

· Comfortable learning new software.

· Able to manage multiple priorities.

· Reliable, dependable, and proactive.

· Comfortable working independently while supporting a team.

Construction experience is helpful, but not required. We can teach remodeling, software, and our internal processes. We're looking for someone who enjoys learning, solving problems, and growing with the company.

Compensation & Benefits

· Competitive hourly pay based on experience.

· Regular performance reviews with opportunities for advancement.

· Additional responsibilities and leadership opportunities are rewarded as you grow.

· Monday–Friday schedule with evenings and weekends off.

· Stable, full-time position with a growing company.

Who Succeeds Here

The people who succeed in this position are naturally curious, enjoy solving problems, and don't wait to be told every step. They take pride in staying organized, communicating clearly, and helping the entire team succeed.

How to Apply

To help us identify applicants who pay attention to detail, please begin your application or cover letter with the words "Ready to Build." Applications that do not follow this instruction may not be considered.

Pay: $15.00 - $25.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Retirement plan

Language:

• English (Required)

Ability to Commute:

• Nashville, TN 37211 (Required)

Work Location: In person

Salary : $15 - $25