NOC Dispatcher

NOC DISPATCHER

Job Type: Full Time

Base Pay: Current DCS Tech wage for NOC location (currently $24.00/hour) plus 10% wage premium $1.00 differential for all hours worked between 11:00 pm – 7:30 am

Bonus: Discretionary

Reports to: Operations Manager

Supervisory

Responsibilities: No

Work Locations: Butte, MT

About Us

• Atlas Power is an innovative specialized data center infrastructure company with a commitment to sustainable technology initiatives. With flexible load data center hosting operations currently in four states with more to come, Atlas Power is on the move. Atlas Power is focused on supporting economic growth and revitalization of local communities by creating high-paying technology jobs and on-the-job training in advanced technologies and data center management.
• We’re expanding fast, and we’re looking for teammates who have a genuine interest in data center technology and who are excited about building the future of the industry with us. In turn, we’re focused on providing the next generation of developers, miners, and founders with the tools they need to grow and succeed.

About You

Here are some soft skills needed to be successful in this role:

• You’re a problem solver and get things done with quality and speed.
• You are effective in verbal and written communication.
• You have an interest in data center technology and/or server center technology.
• You want to work for an organization that has a positive culture where employees are engaged and are defining the digital asset revolution.

About the Role

• Responsible for proactively monitoring and troubleshooting support the production environment with key awareness and involvement on hardware/software changes. Emphasis will be on detecting Operations/Network production problems and initiating documented troubleshooting and contact/escalation procedures efficiently.
• Generate cases/tickets, monitor and support of environment and infrastructure, specialized on-demand processing support, active participation in turnover and daily meetings.
• Monitoring data center dashboards (Foreman, SCADAs, temperature, security, Auvik, Hydro-Equipment, etc.) for key indicators of a critical failure or other such concern warranting a call out.
• Log minor incidents were further investigation or repair is warranted and communicate those needs to the appropriate parties for day shifts to address in each location.
• Exercise good judgment and critical thinking skills when determining appropriate contact for a given situation.
• Utilize an emergency messaging contact tree such as call, text, Teams, etc. In notifying critical staff during emergencies.
• Call out staff as needed to address critical failures which cannot wait until the morning shift.
• This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job and other duties which may be assigned.

Competencies

• Experience with alerts, troubleshooting and resolving problems, inclusive of making notifications and managing escalations, through defined procedures until problem resolution.
• Experience in bridge/conference calls to facilitate problem resolution.
• Experience with management/monitoring software to determine status and condition of systems/hardware related to applications operating in a cryptocurrency production environment.
• Familiarity with monitoring and supporting network infrastructure with management/monitoring software and alarm systems.
• Experience troubleshooting network problems and recommending corrective procedures, engaging in documented support processes, or executing required escalations.
• Ability to use phone, email, and maintain information flow with Management and delivery teams support personnel.
• Ability to maintain daily logs and generate reports.
• Ability to analyze problems, documenting conditions, and recommending solutions.
• Ability to respond to requests as defined by management, completing assignments in a timely manner with an acceptable level of quality.
• Ability to maintain a positive attitude towards participation in shift turnovers for continuity of problem resolution or knowledge exchange.
• Ability to provide support system demonstrations for potential customers.
• A constructive desire to maintain a professional environment.

Required Education and Experience

• High school diploma or equivalent
• 9 months of experience working in a data center

Work Environment and Physical Demands

• Typical office environment includes extended periods of sitting, use of a computer monitor, and typing.
• Extensive verbal and non-verbal communication in quiet and noisy environments.

What We Offer

We offer a generous benefits package. Benefits start on the first day of hire.

• Dental insurance
• Health insurance (including a no-cost plan)
• Vision insurance
• PTO package (120 hours)
• 40 hours paid sick time
• 401k with company match
• Holiday pay (40 hours (11 days) paid holidays)
• 16 hours paid floating holiday time
• Clothing Allowance (Boots, etc.)
• PPE provided
• All offers of employment at Atlas Power, LLC are contingent upon clear results of a thorough background check

Atlas Power is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.