What are the responsibilities and job description for the Operations Coordinator position at Atlas Piping Products?
Objective
To manage the process of fulfilling customer orders from submittal generation through delivery ensuring accuracy, timeliness, and communication with vendors and customers.
Key Responsibilities
• Receive new orders and assess submittal needs
• Create or modify submittals:
• Standard products: simple PDF edits
• Custom products: coordinate drafting in Solid Works
• Send submittals to customers for review and approval
• Upon approval, generate and send POs to vendors (sometimes multiple)
• Coordinate vendor deliveries or will calls, often direct to customer
• Create and send Material Transmittals to vendors
• Confirm order completion with vendor and customer
• Maintain communication with SH Engineering & Mfg. and other vendors
• Track order status and delivery confirmations
Performance Standards
• 100% of submittals sent within 24 hours of order when possible
• No more than 1 error per 20 submittals issued
• POs sent to vendors within 1 business day of submittal approval
• 100% of Material Transmittals sent before product leaves vendor
• All customer orders delivered on time or issues communicated proactively