What are the responsibilities and job description for the Front Desk & Insurance Coordinator position at Atlas Physical Therapy?
We are:
Atlas Physical Therapy is a modern, patient-centered clinic committed to delivering exceptional care and measurable outcomes. We combine clinical expertise with a personalized approach to help our patients move better, recover faster, and live well.
Our environment is professional, warm, and detail-oriented — designed to create a seamless and elevated experience for every patient who walks through our doors.
We are looking for:
We are seeking a polished, highly organized Front Desk & Insurance Coordinator to join our team.
This individual will play a key role in shaping the patient journey, serving as both the first impression of our clinic and a trusted point of contact throughout care. The ideal candidate is detail-driven, proactive, and thrives in a fast-paced, patient-facing environment.
You'll Do:
- Welcome patients with a high level of professionalism and warmth
- Manage check-in/check-out processes with efficiency and accuracy
- Handle incoming calls, inquiries, and communications with care and clarity
- Coordinate scheduling to optimize both patient experience and clinic flow
- Verify insurance benefits and eligibility across major plans (PPO, HMO, Medicare, etc.)
- Clearly communicate coverage, co-pays, and financial responsibilities to patients
- Collect and process payments with accuracy and discretion
- Maintain up-to-date and compliant patient records
- Ensure a seamless daily workflow across scheduling and patient intake
- Partner closely with clinicians to support appointment flow and capacity
- Proactively manage rescheduling, cancellations, and patient follow-ups
- Uphold a clean, organized, and elevated front desk environment
Requirements
- Experience in a medical, wellness, or physical therapy setting preferred
- Strong familiarity with insurance verification and patient benefits
- Excellent communication skills with a polished, professional demeanor
- Highly detail-oriented with strong organizational skills
- Ability to multitask and prioritize in a dynamic environment
- Comfortable working with scheduling systems and digital tools
Schedule
We are currently hiring for:
- Morning Shift
- Evening Shift
Who You Are
- Naturally personable with a patient-first mindset
- Calm, solutions-oriented, and dependable
- Takes ownership and anticipates needs before they arise
- Values precision, organization, and high standards of service
Why Atlas Physical Therapy
- A thoughtfully designed, professional clinical environment
- A collaborative and supportive team culture
- The opportunity to be part of a growing, high-quality care practice
- Meaningful, patient-impacting work every day