SERVICE AGREEMENT COORDINATOR

Atlas Machine & Supply, Inc., is seeking a highly motivated and customer-oriented individual to join our fulfillment team as a Service Agreement Coordinator for our Compressed Air Division. In this role, you will be responsible for providing exceptional customer service and support to our customers, sales team, and service team. Your primary responsibilities will be to process incoming quotes, order requests, keep the customer service agreement contracts up to date and maintain strong relationships with our customers.

Company Culture and Values

Here at Atlas, we believe that every individual should take full ownership and show respect to all employees, regardless of department or reporting structure. This core value is something we uphold every day. Below are the key principles we stand by.

• Cover and Move (Teamwork and Support): We seek candidates who thrive in a collaborative environment, supporting their team to achieve shared goals and overcome challenges together.
• Simple (Clarity and Communication): Candidates should value clear, straightforward communication, ensuring everyone understands their role to maintain efficiency and avoid confusion.
• Prioritize and Execute (Efficiency and Focus): We look for individuals who can prioritize tasks effectively, focusing on the most critical issues to make the best use of time and resources.
• Decentralized Command (Empowerment and Trust): Ideal candidates take ownership of their responsibilities, make informed decisions independently, and align their efforts with the company’s mission while fostering innovation and accountability.

Essential Responsibilities:

• Prepare and provide quotes for service agreements related to industrial air compressors, supporting Sales Representatives, Regional Aftermarket Directors, and Branch Service Managers.
• Manage, schedule, and oversee all service agreement jobs to ensure timely completion and customer satisfaction.
• Source and procure the necessary parts and components for service agreement jobs.
• Collaborate with Branch Managers to maximize efficiency, profitability, and resource utilization on service projects.
• Review active service agreement contracts for renewal opportunities, expiration dates, and profitability analysis.
• Proactively notify Sales and the Regional Aftermarket Director of upcoming contract renewals to support customer retention.
• Research and procure parts for non-preventive maintenance service requests, ensuring timely support for customers.
• Perform additional duties related to service operations and customer support as assigned.

Job Requirements:

• Background in the industrial air compressor industry, with knowledge of system operation, service, and applications a plus.
• High School Diploma, GED, or equivalent, or aminimum1 year of experience in the air compressor industry.
• Strong customer service skills with the ability to communicate technical information in a clear, professional, and customer-friendly manner.
• Proven ability to troubleshoot customer concerns, analyze data, and provide practical recommendations or solutions.
• Comfortable preparing detailed service reports, quotes, and proposals, and presenting them to customers.
• Proficiency with Microsoft Office Suite and ability to learn and use CRM or service management software.

• Strong organizational skills with the ability to manage multiple customer requests, timelines, and follow-ups.

BENEFITS:

• 401(k) Retirement plan with a 401(k) Company Matching
• Health, Dental, and Vision insurance
• Company-paid life insurance, short/long-term disability insurance
• Employee assistance program
• Flexible spending account
• Paid time off
• Parental leave
• Nine paid holidays

It is Atlas’ Policy to employ qualified people to perform the many tasks necessary in operating our Company. An integral part of this Policy is to provide equal employment opportunity for all persons regarding recruiting, hiring, benefits, compensation, training, promotions, terminations of employment, and company sponsored social and recreational activities without discrimination because of race, color, religion, sex, national origin, age, physical or mental disability, or veteran status.

It is also the Policy of Atlas to maintain a work environment that is free of harassment of any kind. Our company does not and will not tolerate any employee unlawfully harassing another employee, for example, by addressing or referring to another employee in racially, religiously, or sexually derogatory terms.