What are the responsibilities and job description for the Patient Advocate position at Atlas Health?
We are seeking a compassionate and tenacious Patient Advocate to help our patients navigate the complexities and obstacles of the healthcare system. This position will be onsite at Boston Medical Center. This role will focus on Premium Assistance programs, including:
- COBRA
- ACA Marketplace coverage
- SSI/SSDI
- Medicare Savings Programs (MSP)
Responsibilities include informing patients of their financial options, responding to patient and client queries, enrolling qualified patients into financial assistance programs, and coordinating the delivery of free medications and assistance payments.
To be a successful Patient Advocate, you should be highly empathetic, passionate about the well-being of patients, be driven to achieve set goals, and have a desire to learn more about the healthcare field.
Patient Advocate Responsibilities:
● Enroll patients in philanthropic aid programs
● Effectively manage post-enrollment work such as submitting claims or ordering medications
● Reviewing patient enrollments for accuracy and completeness
● Escalate and appeal patient assistance denials
● Order, receive, and log medication orders
● Coordinate medication deliveries to the designated pharmacy timely
● Always provide exceptional customer service to both the patient and client
● Provide patients with information they need to make informed financial decisions about their healthcare
● Identify opportunities to improve Atlas products and services Patient Advocate
Requirements:
- Has prior experience working with premium assistance programs, specifically COBRA, ACA, SSI/SSDI, and MSP
- Has experience working within EPIC
- Proven experience in a high-performance, high accountability environment
- Strong listening and communication skills
- Excellent written and verbal communication skills
- Proficient computer skills
- Attention to detail
- Experience working in healthcare is preferred
- Ability to offer emotional support and empathy
- Have passion for the well-being of patients
- Pass standard background check and drug screen
- Complete medical clearance per health system requirements (includes vaccination mandates)
● Remote positions require a distraction free office environment that is HIPAA compliant where Atlas is professionally represented
Internet Service Requirements when working from home:
Internet access provided by a cable or fiber provider DSL, satellite, and wireless broadband is NOT permitted; however, in an emergency, if there is an internet outage, your mobile hot spot can be used.
Minimum upload speed of 2 mbps Minimum download speed of 5 mbps Maintaining an uninterrupted internet connection is a requirement of the Work From Home position. You may be asked to upgrade your existing service or switch providers to meet the job requirements. Modem & Router Requirements: Our technology department has determined that modem/router combinations (sometimes referred to as a multi-port modem or gateway) often cause connection problems with company issued phones that can prevent connection. You may need to add a router into your network that meets the following guidelines: Ethernet ports wired for gigabit speed connections Availability of at least two (2) Ethernet connections to the internet source is required (for your PC and phone) Your modem or router must either be in the same room as your workspace, or you must have an Ethernet cord long enough to reach your workspace to meet this requirement. Working wirelessly is prohibited
Compensation for this hourly, non-exempt position is $20.56/hour.
***Applicants local to Boston only apply please***
Pay: $20.00 - $21.00 per hour
Work Location: In person
Salary : $20 - $21