What are the responsibilities and job description for the IT Service Desk position at Atlas Energy Solutions?
Who We Are:
Atlas Energy Solutions Inc. (NYSE: AESI) is a leading solutions provider to the energy industry. Atlas’ portfolio of offerings includes oilfield logistics, distributed power systems, and the largest proppant supply network in the Permian Basin. With a focus on leveraging technology, automation, and remote operations to enhance efficiencies, Atlas is centered around a core mission of improving human beings’ access to hydrocarbons that power our lives and, by doing so, maximizing value creation for our shareholders.
How You Will Make an Impact
As a Service Desk Analyst I, you will work under moderate supervision as a foundational member of the IT Service Desk team supporting a 24-hour operational manufacturing environment. This role focuses on ownership of workstation setup, regional desk support, and asset management, providing hands-on support while building core IT capabilities.
Location: West Texas
Travel: Up to 10%
Hours: Mon–Fri, with on-call responsibilities
Responsibilities
- Provide first-level desk-side and on-site technical support across assigned locations.
- Own workstation setup, deployment, imaging, and lifecycle management within assigned region.
- Maintain accurate asset tracking and inventory management for IT equipment.
- Log, update, and manage Service Desk tickets, ensuring proper documentation and escalation.
- Troubleshoot common hardware, software, and connectivity issues using documented procedures.
- Coordinate equipment moves, adds, and changes, including physical installation of equipment up to 50 lbs.
- Escalate complex issues to higher-level analysts as appropriate.
- Maintain a customer-focused approach while supporting users across office and operational environments.
Minimum Qualifications
- Associate’s degree in Information Technology or related field OR relevant certifications (A , etc.) OR equivalent experience.
- Basic knowledge of desktop hardware, operating systems, and office applications.
- Ability to follow defined processes and work under moderate supervision.
- Strong organizational and communication skills.
- Ability to work in office and manufacturing environments.
- Ability to lift and move IT equipment up to 50 lbs.
How You Will Stand Out
- AAS in Computer Science or a related technical field.
- Experience working in a NOC, Service Desk, IT operations, manufacturing, logistics, or energy operations environment.
- Experience with monitoring tools, virtualization technologies, and advanced networking systems.
- Excellent verbal and written communication skills.
- Team-player with a positive, supportive attitude.
What You’ll Love About Us
- Best People and Team. Great Place to Work For, Hire Vets, Top Place to Work For – Austin American Statesman
- Your Well-Being is a Priority. 100% covered Medical, Dental, and Vision
- Invest in Your Future. 401K with company match, immediate vesting
- Relax and Recharge. Paid time off and 15 company paid holidays
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