What are the responsibilities and job description for the CUSTOMER SERVICE REP position at Atlas Disposal?
Job description:
Position Summary
The Customer Service Representatives will serve Atlas Disposal customers by providing information and resolution of product and service-related topics over the phone, by email, and through text messaging. CSRs will work closely with other departments to resolve product or service needs.
Work Environment and Expectations*
- This is a full-time, non-exempt hourly in office position
- Schedule is Monday Friday 9am to 6pm
- CSRs may be asked to work overtime as needed
- Starting pay is $20-$22 per hour
Qualifications*
- 2-3 years of customer service in a call center environment.
- High School Diploma.
- Bi-lingual Spanish is a plus
- Some sales experience desired
- Waste industry experience is a plus.
- Excellent oral and written communication skills.
- Advanced knowledge and efficient use of Microsoft Office Suite.
- Strong ability to work well with people, under pressure, and with stringent time restraints.
- Strong ability to work on multiple tasks such as email, text messages, and phone calls.
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Duties and Responsibilities*
- Handle commercial, residential, and roll-off customer calls for new and existing accounts, which may include service changes, billing questions, service cancellations, missed pickups, etc.
- Complete appropriate forms and data entry as required ensuring accurate billing of stops, starts, and adjustments on customer accounts.
- Generate credit and debit memos as necessary.
- Work with a team of Customer Service Representatives collectively to achieve team goals.
- Perform other duties as assigned.
Benefits*
Each eligible employee receives a competitive compensation package including:
- Medical
- Dental
- Vision
- Life Insurance
- Long-Term Disability
- Company match on 401K
- Paid Vacation, Holidays, and Sick Days.
EXPERIENCE AND SKILLS REQUIRED
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Qualifications*
- 2-3 years of customer service in a call center environment.
- High School Diploma.
- Bi-lingual Spanish is a plus
- Some sales experience desired
- Waste industry experience is a plus.
- Excellent oral and written communication skills.
- Advanced knowledge and efficient use of Microsoft Office Suite.
- Strong ability to work well with people, under pressure, and with stringent time restraints.
- Strong ability to work on multiple tasks such as email, text messages, and phone calls.
Salary : $21