What are the responsibilities and job description for the CUSTOMER SERVICE REP position at Atlas Disposal?
General Nature of Position: Serves customers by providing product and service information; resolving product and service problems.
Full-Time, $22.00/hour
Essential Duties and Responsibilities:
- Handle commercial, residential, and roll-off customer calls for new accounts, changes in service, billing questions, service cancellations, misses etc.
- Complete appropriate forms and data entry as required ensuring accurate billing of stops, starts and adjustments on customer accounts
- Inform customers on the services that we have to offer, such as types of bins, rates, and special service programs that are available
- Generate credit and debit memos as necessary
- Project a knowledgeable, enthusiastic, positive, attitude that encourages customer confidence and reflects the professional image desired by Atlas Disposal Industries
- Available for overtime as needed
- Able to perform clerical tasks as needed
- Perform other duties that are assigned
EDUCATION REQUIREMENT
- High School Diploma
- Job related courses a plus
BENEFITS
- Position includes a competitive benefit package
EXPERIENCE AND SKILLS REQUIRED
- 2-3 years of customer service is desired
- Industry experience is a plus
- Excellent oral and written communication skills
- Ability to communicate effectively with all departments and personnel
- Excellent telephone communication skills required
- Strong ability to work well with people, under pressure and with stringent time restraints
- Proficient in negotiations and problem solving
- Strong time management and organizational skills
- Flexible enough to handle multiple tasks and be detail oriented
- Must be proficient and accurate in ten key and data entry
- Knowledge of Route Manager is desirable
- PC working knowledge in windows environment is a must
- Basic Math skills required
Salary : $22