What are the responsibilities and job description for the Service Coordinator position at Atlas Copco?
Your role
Mission
Be the engine behind our remanufacturing operations. You’ll keep things running smoothly by managing service jobs, coordinating equipment logistics, supporting our sales and service teams, and ensuring our systems are accurate and up to date. You’ll play a key role in delivering an awesome customer experience, and you’ll grow your skills in a fast-paced, tech-forward environment.
Roles And Responsibilities
Service Operations (30%)
Create and manage work orders from start to finish, creating, ordering parts, invoicing, and closing out jobs.
Coordinate equipment transportation across the U.S.
Support field sales managers and customers with machine quotes, buybacks, and logistics.
Handle damage claims for new equipment and ensure timely resolution.
Maintain and train others on our OriginAir Equipment RMA database.
Set up new customers in our systems and verify technician timekeeping.
Investigate and resolve invoicing issues and process credit requests.
Coordinate with our Houston team to ensure steady parts supply.
Sales & Service Support (20%
Be the go-to backup for the OriginAIR Manager, answering service calls and helping customers get what they need, fast.
Assist Shop Manager with parts requests.
To succeed, you will need
Make an Impac
This role requires you to work on-site at our office in Charlotte, NC.
Contact information
Talent Acquisition Team: Sowmya Prativadi
Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs
Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment
Mission
Be the engine behind our remanufacturing operations. You’ll keep things running smoothly by managing service jobs, coordinating equipment logistics, supporting our sales and service teams, and ensuring our systems are accurate and up to date. You’ll play a key role in delivering an awesome customer experience, and you’ll grow your skills in a fast-paced, tech-forward environment.
Roles And Responsibilities
Service Operations (30%)
Create and manage work orders from start to finish, creating, ordering parts, invoicing, and closing out jobs.
Coordinate equipment transportation across the U.S.
Support field sales managers and customers with machine quotes, buybacks, and logistics.
Handle damage claims for new equipment and ensure timely resolution.
Maintain and train others on our OriginAir Equipment RMA database.
Set up new customers in our systems and verify technician timekeeping.
Investigate and resolve invoicing issues and process credit requests.
Coordinate with our Houston team to ensure steady parts supply.
Sales & Service Support (20%
Be the go-to backup for the OriginAIR Manager, answering service calls and helping customers get what they need, fast.
Assist Shop Manager with parts requests.
To succeed, you will need
Make an Impac
- Your work directly supports our customers and field teams across the U.S.
- Save the Planet, One Compressor at a Time: Our goal is to reduce scrap, reuse as much material as possible and recycle responsibly what we do throw away.
- Grow Your Career: Learn the ins and outs of service operations, logistics, and customer support in a global company.
- Team Vibes: Work with a collaborative, supportive and fun team that values your ideas and input.
- Modern Tools: Use up-to-date systems and tools to streamline your work and make a difference.
- Strong organizational and multitasking skills
- A proactive mindset—you take initiative and solve problems
- Comfort with spreadsheets, databases, and digital tools
- Experience with SAP and other ERP systems (Prophet 21 strongly preferred)
- A customer-first attitude and great communication skills
- Minimum of two years of relevant administrative-level experience. Service Coordination experience is a plus.
- High School diploma, college degree preferred.
- Attractive benefits Include:
- Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan.
- Health insurance/ Dental insurance/ Vision insurance.
- Competitive paid time off
- Life & Disability insurance
- Salary Range $55k - $65k *depending on experience*, Salary based on knowledge, skills, and experience.
This role requires you to work on-site at our office in Charlotte, NC.
Contact information
Talent Acquisition Team: Sowmya Prativadi
Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs
Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment
Salary : $55,000 - $65,000