What are the responsibilities and job description for the Parts Specialist position at Atlas Copco?
Your role
Mission
Order administration and parts procurement to meet customer demands.
Roles and Responsibilities
- Responsible for parts sales and support for Atlas Copco Compressors in an assigned region.
- Assist customers in parts identification, troubleshooting, and order expedition via phone, fax, and email.
- Handle incoming orders, including entry and maintaining/editing sales orders to meet customer demands.
- Provide regular updates to customers regarding orders, including delivery dates and/or any changes in the status of the order.
- Must be willing to prospect Lost Boys over the phone and proactively generate part sales with existing customer base.
- Proactive lead generation will be required. Coordinate order releases, receipts, and shipments.
- Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
- Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
- Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Perform other duties as assigned.
To succeed, you will need
Skills and experience
- Good Interpersonal Skills, with ability to create good contacts at all levels.
- Must be a self-starting individual, able to receive a mission and generate necessary actions to achieve the mission.
- Must be very organized with positive attitude.
- 3-5 years in customer service or sales.
In return, we offer
What you can expect from us?
Drive your Career, Explore Opportunities, Realize your Passion . . . Choose your career with us!
Attractive benefits Include:
- Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
- Health insurance/ Dental Insurance/ Vision insurance
- Paid time off
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our West Springfield, MA office.
Contact information
Talent Acquisition Team: Sowmya Prativadi
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.
Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.
Visit the Atlas Copco website
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K PlanSalary : $50,801 - $79,619