Customer Coordinator

Your role

At Atlas Copco, we don’t just value the work you do; we value who you are. We’re a global technology leader with a 150-year legacy, aiming to make a positive impact on industries and communities around the world. Our commitment to sustainability and innovation keeps us moving forward, and we’re looking for dynamic individuals who want to be part of that journey.

Who Thrives Here?

At Atlas Copco, success comes from those who are curious, innovative, and committed to excellence. If you enjoy working in a dynamic environment and thrive on problem-solving, you’ll feel at home here. This role is ideal for someone who delivers accurate, timely results while managing multiple priorities, focuses on detail, uses data to drive decisions, and faces challenges with creativity and resilience.

Are you our next Site Manager?

At Atlas Copco, we don’t just value the work you do; we value who you are. We’re a global technology leader with a 150-year legacy, aiming to make a positive impact on industries and communities around the world. Our commitment to sustainability and innovation keeps us moving forward, and we’re looking for dynamic individuals who want to be part of that journey.

Are you a results-driven leader with a passion for operational excellence and team development in high-paced, customer-focused environments? Atlas Copco is seeking an experienced and proactive Site Manager to lead our embedded service team located within our customer’s facility as part of the Atlas Copco Tools and Assembly Systems. In this pivotal role, you'll shape and optimize service operations, providing strategic direction to ensure productivity, team effectiveness, and customer satisfaction.

As a Site Manager, you'll inspire your team to achieve high standards, cultivate an environment of continuous improvement, and champion employee growth and retention. Your hands-on leadership and strategic vision will have a direct impact on our customers and organization, making this position ideal for someone passionate about fostering team success and delivering exceptional service.

How You’ll Make An Impact

• Lead daily operations and service delivery, ensuring contract compliance, effective budget management, and alignment with customer and internal KPIs.
• Proactively monitor operational metrics, prepare and communicate KPI reports, and swiftly address challenges to maintain superior service standards, including turnaround times, delivery quality, labor efficiency, and cost management.
• Build and nurture a high-performing team by effectively allocating workloads, optimizing labor efficiency, and consistently developing team members' capabilities and skills.
• Actively foster employee engagement, satisfaction, and retention by promoting a positive, collaborative, and growth-oriented workplace culture.
• Implement and sustain process improvements and operational efficiencies that consistently deliver customer satisfaction and measurable value.
• Work collaboratively with product and service sales teams, as well as distributor partners, ensuring a seamless and high-quality customer experience.
• Clearly articulate and communicate the comprehensive value of Atlas Copco’s services to customers, reinforcing trust and partnership.
• Represent Atlas Copco professionally at all times, maintaining adherence to company policies and serving as a reliable on-site leader.
  
  

To succeed, you will need

• Minimum 5 years of supervisory or management experience, demonstrating successful team leadership, development, and retention.
• Strong proficiency in managing budgets, achieving key performance indicators (KPIs), and implementing continuous operational improvements.
• Demonstrated experience in manufacturing environments, preferably involving automation or assembly tooling.
• Ability to build effective relationships and collaborate with cross-functional teams to enhance both internal outcomes and customer satisfaction.
• Familiarity with fastening tools and torque theory is highly preferred.
• High School Diploma or GED required; a 2-4 year degree in a technical or management discipline preferred; a bachelor’s degree is strongly preferred.
• Ability to travel nationally up to 10-15% as required.
  
  

In return, we offer

At Atlas Copco, We Know That Work Is More Than Just a Job. Here’s What We Offer To Keep You Happy, Healthy, And Inspired

• Professional Development: Opportunities for growth, training, and career advancement.
• Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
• Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
• Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
• Family Support: Paid Maternity & Paternity Leave.
• Wellness Perks: Gym, Education, and Health Reimbursements.
• Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity
  

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.