Aftermarket Technical Support - Rotating Equipment

Your role

As a Technical Support Coordinator, your mission is to to deliver prompt, knowledgeable technical support to customers and field service technicians, ensuring the reliable service, repair, and upgrade of turbomachinery. By coordinating closely with Engineering and cross‑functional teams, you will strive to provide accurate information, streamline issue resolution, and uphold the highest standards of customer satisfaction and equipment performance.. You will report to the Technical Services Leader.

You will

• Technical Support & Troubleshooting
• Provide technical support to customers, field service technicians, and internal personnel.
• Troubleshoot turbomachinery equipment issues in the field and assist in resolving complex technical problems.
• Coordinate with Engineering and other departments to ensure accurate, timely solutions.
• Customer Service & Relationship Management
• Respond to customers promptly to ensure high levels of customer satisfaction and service quality.
• Establish and maintain strong working relationships with customers and support other Atlas Copco Customer Centers with their technical needs.
• Prepare clear and detailed technical reports based on customer requirements.
• Warranty, Quality, & Continuous Improvement
• Assess and initiate warranty claims and support efforts to reduce warranty‑related costs.
• Generate corrective action reports and participate in Technical Committee meetings as needed.
• Ensure customers receive timely, high‑quality service that meets or exceeds expectations.
  

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have at least 5 years of applicable mechanical experience.

• Demonstrated customer-first mindset with focus on responsiveness and service quality.
• Solid skills in planning, execution, and troubleshooting technical issues.
• Strong mechanical aptitude and interest in understanding how equipment and systems work.
• Ability to read and interpret technical documentation, including mechanical drawings and schematics.
• Strong ability to manage multiple tasks and priorities in a fast‑paced environment.
  
  

In return, we offer

• Culture of trust and accountability: Work in an environment where responsiveness, accuracy, and collaboration drive everything we do. You’ll partner with Engineering, Field Service, Operations, and our global Customer Centers to ensure customers receive fast, reliable technical support for their turbomachinery needs.
• Lifelong learning and career growth: Build deep expertise in equipment troubleshooting, technical documentation, warranty processes, and cross‑functional problem‑solving. You’ll gain hands‑on experience that strengthens your skills and supports long‑term growth in service, engineering, and customer support roles.
• Innovation powered by people: Your work helps keep customer operations running smoothly. By resolving technical issues, coordinating repairs and upgrades, and ensuring timely communication, you directly contribute to customer satisfaction, equipment reliability, and overall service excellence.
• Comprehensive compensation and benefits
• Health and well-being
• Salary: Base salary ranges from $79,400 to $122,200 annually, based on experience and qualifications.
• Bonus: Annual bonus starting at 5%.
• Benefits: Paid time off, medical/dental/vision, wellness programs, and a 401(k) with up to 6% company match
  

Job location

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Manufacturing facility in Voorheesville, United States (US).

Contact information

Talent Acquisition Team: Cassandra Quinn

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