What are the responsibilities and job description for the Field Applications Engineer - Process Software position at Atlas Copco Tools & Assembly Systems LLC?
At Atlas Copco, we don't just value the work you do; we value who you are. We're a global technology leader with a 150-year legacy, aiming to make a positive impact on industries and communities around the world. Our commitment to sustainability and innovation keeps us moving forward, and we're looking for dynamic individuals who want to be part of that journey.
Who Thrives Here?
At Atlas Copco, success comes from those who are curious, innovative, and committed to excellence. If you enjoy working in a dynamic environment and thrive on problem-solving, you'll feel at home here. This role is ideal for someone who delivers accurate, timely results while managing multiple priorities, focuses on detail, uses data to drive decisions, and faces challenges with creativity and resilience.
Are you our next Field Application Engineer - Process Software?
As a Field Application Engineer for our Error Proofing solution, you will be part of our local Software team in Auburn Hills, MI and work together with our R&D organization in Germany and Sweden. You will work in an agile environment, where software for our Error Proofing solution is developed and acts as the technical bridge between R&D and customers, ensuring successful system delivery, installation and operation. You will align plans and escalate issues to stakeholders, ensuring transparency, and report to the local Software Engineering Manager.
Here's how you'll make an impact:
- Serve as the technical liaison between customers and global R&D teams in Germany and Sweden to ensure successful delivery, installation, and operation of the Error Proofing software solution.
- Support customer installations by performing onsite troubleshooting, diagnostics, and issue resolution.
- Collaborate with cross-functional teams-including Software Engineering, Service, and Sales-to ensure alignment, transparency, and high levels of customer satisfaction.
- Participate in agile development ceremonies and provide field insights to help guide product enhancements and future development needs.
- Assist in preparing technical presentations, training sessions, and demonstrations for internal teams and customers.
- Understand customer requirements, analyze system performance, and document findings in a structured and organized manner.
- Monitor and escalate technical issues, risks, or project deviations to appropriate stakeholders.
- Maintain strong, sustainable customer relationships by offering proactive technical support and guidance.
- Manage multiple customer engagements simultaneously while working independently in a fast-paced environment.
- Stay informed on industry trends, standards, protocols, and application environments to support continuous improvement efforts.
- Travel domestically and internationally as needed to support customers and project activities.
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related technical field (or equivalent experience).
- 5 years of relevant experience in software engineering, field application engineering, or technical support.
- Experience working within modern agile frameworks such as SCRUM and/or SAFe.
- Strong structured problem-solving skills with the ability to document technical issues clearly and thoroughly.
- Solid understanding of modern software architecture, development practices, and debugging methodologies.
- Experience with manufacturing environments, automation systems, or on-site technical problem solving is considered a plus.
- Excellent communication and presentation skills, with the ability to convey technical concepts to both technical and non-technical audiences.
At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:
- Professional Development: Opportunities for growth, training, and career advancement.
- Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
- Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
- Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
- Family Support: Paid Maternity & Parental Leave.
- Wellness Perks: Gym, Education, and Health Reimbursements.
- Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our headquarters in Auburn Hills, Michigan.
Atlas Copco Tools & Assembly Systems LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.