Customer Success Manager - Data Driven Services

Your Role

At Atlas Copco, we don't just value the work you do; we value who you are. We're a global technology leader with a 150-year legacy, aiming to make a positive impact on industries and communities around the world. Our commitment to sustainability and innovation keeps us moving forward, and we're looking for dynamic individuals who want to be part of that journey.

The Customer Success Manager - Data Driven Services will play a critical role in the customer's innovation and transformation journey, ensuring our customers realize the maximum potential value from our complete portfolio of Data Driven Services (DDS).

Reporting directly to the Vice President of Strategic Initiatives, this role will be instrumental in strengthening our Data Driven Services market position within our customer base.

Here's how you'll make an impact:

As Customer Success Manager, Data Driven Services, your mission is to ensure our customers realize the maximum potential value from our complete portfolio of Data Driven Services (DDS). You are a key resource in leveraging deep industry knowledge and analytical expertise to proactively manage internal and external customer relationships, drive successful adoption of our DDS solutions, and deliver measurable outcomes in prioritizing accelerated customer connectivity. This role is pivotal in fostering long-term strategic partnerships, reducing user attrition, identifying opportunities for growth, and ultimately contributing to a superior customer experience. Some strategic priorities we wish to achieve during this mission period are below and you have full freedom in determining how to achieve them.

• Have the proper priority and result in accelerating connectivity with new and existing customers.
• Serve as a strategic resource who demonstrates expertise in applying our DDS solutions, creating proposal structure, quantifying their ROI, and selling their value.
• Foster relationships with our MVI and GIN colleagues based on mutual trust, respect, and prosperity, such that we all genuinely do what is right to contribute to each other's success.
• Transform the market to the level of service that is right per customer to help reach our full potential, especially with DDS (ALTURE, other) as a new revenue stream and means to integrate more deeply with the customer.
• Effectively contribute to our SCE BL and other ACTA departments participating as a truly functional team member.

Here's how you'll make an impact:

• Focus on customer outcomes by helping customers get the most value from a product or service, ensuring they achieve their goals.
• Build strong, trusting relationships with customers to foster loyalty and advocacy.
• Work with internal and external stakeholders to proactively identify potential issues and challenges, offering solutions and guidance before they escalate.
• Develop, launch, and execute customer success plans that help new customers implement DDS products and services, ensuring they understand how to use DDS effectively to create value. Be the main point of contract through the launch process.
• Proactively conduct regular customer check-ins and business review meetings to optimize value.
• Work to minimize customer churn by addressing issues, improving satisfaction, and ensuring customers see continued value.
• Identify opportunities to upsell or cross-sell additional products or services, contributing to growth.
• Analyze and communicate customer data to identify trends, measure success, and impact decisions.
• Motivate and inspire MVI and GIN desire to sell DDS solutions at every high potential customer including: sales training, customized sales materials, support with customer presentations.
• Champion the DDS sales strategy by clearly defining our solutions, articulating value propositions, quantifying customer ROI, and demonstrating effective value-based selling.
• Proactively provide input to improve our existing DDS portfolio to maximize customer value
• Build collaborative, trust-based relationships within SCE BL and other ACTA departments that foster functional teamwork and mutual success such that you all genuinely do the right things to contribute to each other's success.
• Create metrics/KPIs to share with all stakeholders (internal & external) to help prove value of Data Driven Services

To Succeed, you will need:

• Education: Bachelor's degree in Business, Engineering, IT/Computer Science, Communications, or related field.
• Sales experience: Relevant sales experience (e.g. territory growth, account management or business development) with consistent KPI's preferred.
• Technical aptitude: Strong technical understanding required to engage with customers effectively.
• Travel-ready: Willingness to travel up to 50% within the assigned region, including both domestic and international trips to support sales meetings, client engagement, and business forecasting activities; overnight travel may also be required based on business needs.
• Presentation skills: Strong communication skills with experience in product demonstrations a plus.
• Proven track record: Experience selling software solutions to a wide variety of customers.

• Computer skills: Maintain expert status in MS Office programs (Word, Excel, Teams, and PowerPoint).

In Return, We Offer you:

At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:

• Professional Development: Opportunities for growth, training, and career advancement.
• Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
• Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
• Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
• Family Support: Paid Maternity & Parental Leave.
• Wellness Perks: Gym, Education, and Health Reimbursements.
• Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.