What are the responsibilities and job description for the Technical Support Engineer position at Atlas Copco Group?
As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve complex technical issues and maintain reliable equipment performance. You will report to the Field Service Manager.
You will
- Serve as a primary technical resource for customers and field service personnel, providing troubleshooting and support for centrifugal compressors and turbomachinery systems.
- Investigate and resolve complex mechanical, electrical, and controls-related issues while ensuring timely, accurate, and well-documented solutions.
- Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs.
- Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support.
- Identify opportunities to improve field service processes, technical training, and customer support capabilities across the organization.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
- You have 10 years of experience in field service, technical support, or maintenance of centrifugal compressors, rotating equipment, or turbomachinery or a bachelor's degree in Mechanical or Electrical Engineering with relevant industry experience.
- Strong troubleshooting skills involving mechanical systems, controls, and electrical components.
- Excellent communication, prioritization, and problem-solving abilities with the ability to support customers during urgent situations.
- Hands-on experience with centrifugal compressors, turboexpanders, or other large rotating equipment.
- Experience with SAP, CRM systems, and the oil & gas or process industries.
- Competitive compensation of $85,000 to $115,000 base salary, annual bonus opportunity, and comprehensive benefits.
- Medical, dental, and vision coverage.
- 401(k) with up to a 6% company match.
- Generous paid time off, including vacation, sick time, and company holidays.
- Flexible working arrangements that support work-life balance.
- A culture of trust, accountability, and collaboration.
- Lifelong learning and career growth opportunities within a global organization.
- Innovation powered by people, where your expertise directly impacts customer success.
- Health and well-being programs designed to help you thrive personally and professionally.
Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working from home and being on-site at our service center in Houston, TX, United States (US).
#LI-Hybrid
This location is in Houston, TX, near the William P. Lobby Airport.
Talent Acquisition Team: Ally Romero
Atlas Copco North America LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
Salary : $85,000 - $115,000