What are the responsibilities and job description for the Field Service Engineer - West Coast position at Atlas Copco Group?
Your mission as the Field Service Engineer is to provide expert repair services for our vacuum pumps and systems, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.
You will
- Report into the Field Service Manager.
- Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various vacuum pumps and systems. You will also diagnose any issues to prevent equipment downtime.
- Perform installations, ensure safety compliance, and document activities.
- Be the on-site contact, providing service recommendations and addressing customer needs promptly.
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
- High school diploma or equivalent required with technical training in electrical, hydraulics, and/or pneumatics perferred. Knowledgeable of HVAC preferred.
- You have 1-2 years of experience, maintaining and repairing various types of mechanical and electrical equipment, preferably on vacuum pumps or systems.
- Aspiration to keep up to date with the latest technical developments
- Experience in a service position in an industrial and highly technical environment
- Able to work independently with strong self-management and professionalism. Able to complete work within assigned deadlines. Computer proficiency as required for communicaiton, research, work orders and programming various controllers. Excellent customer service and communication skills (verbal and written).
- Must be fluent in English and have a valid driver's license.
- Must be able to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temerature with continuous walking, reaching, bending, and kneeling.
- Extensive travel to customer locations, including out-of-town and overnight travel. Available for a rotating schedule of on-call work on evenings, weekends, and holidays.
- Culture of trust and accountability
- Lifelong learning and career growth
- Innovation powered by people
- Comprehensive compensation and benefits
- Health and well-being
You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area territory.
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Atlas Copco North America LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.