Customer Service Specialist

Passionate people create exceptional things. At Atlas Copco, we believe in challenging the status quo, always looking for a better way. Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future. We believe that people make it happen, and with us, you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more about who we are and what we do here:

A Workplace for Everyone | Atlas Copco North America - YouTube

Atlas Copco IAS | SPR Joint Development - YouTube

Your role

The Customer Service Specialist will receive and respond to all customer inquiries, lead times, enter orders and relay pertinent order information to customer. You will coordinate with other departments to assure timely shipment of orders and communicate appropriate logistic instruction to shipping for customer specified routing. You will report to the Customer Service Manager.

In This Role, You Will

• Receive customer purchase orders and/or release schedule.
• Enter and maintain customer orders in the business system.
• Maintain customer order documents in Work Front.
• Monitor EDI Data and transmit ASN’s.
• Develop and maintain rapport with customers. Respond promptly to inquiries and work to provide the best possible solution.
• Utilize various computer programs – Syspro, Work front, Microsoft products, SharePoint, customer portals – to retrieve customer information, obtain part status, availability and lead-time, and check delivery status.
• Proactive follow up with customer on open order status. Communicate delivery delays to the customer promptly.
• Attend scheduled meetings with operations, project management teams for part availability and new part kick-off.
• Communicate with operations team regarding part delivery issues and delivery schedule changes.
• Coordinate reply to customer requests for various compliance/registration documents with appropriate department(s).
• Support with transportation / logistics including quoting and scheduling of carriers; following up for billing accuracy.
• Confirm with accounting customer accounts flagged over credit limit and assist with resolving past due payment.
• Initiate/enter credit/debit notes in the business system to correct invoice discrepancies and transact customer returns.
• Strong communication skills, both verbal and in writing
• Must have flexibility to come in early or stay late. Alternate on-call after hours and weekends
• Other related duties as assigned.
  
  

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Minimum three years of relevant experience dealing with customers
• Minimum 1 year experience using Customer Portals, Covisint preferred
• Excellent telephone manners with good communication and organizational skills
• Proficient PC skills including working knowledge of MS office
• High School Diploma or equivalent.
  
  

Desirable Attributes

• Working knowledge of EDI release/forecast schedules
• Basic understanding of terms and conditions documents/clauses
• Knowledge of International shipping/export requirements
• Financial reconciliation; sales transaction impact to G/L
• Automotive OEM background
  
  

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being
  
  

Job location

This role requires you to work on-site at our office in New Hudson, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.