Medical Scheduler/Receptionist

Job Title: Contact Ctr Rep - Scheduler (36611475) – 8 positions

Job Location: Bellaire , TX 77401

Job Duration: 03 Months – Contract

Schedule Notes: M-F, 7a-p candidates must be available to work any of these days or times

Duties: * Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient

and professional manner.

• Accurately documenting all calls using the appropriate computer systems.

• Following up on any unresolved queries and completing any call back requests in a timely manner.

• Providing advice, information and solutions to all customers.

• To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the

campaign you are assigned to work.

• Working to achievable targets within a strong team orientated environment.

• To adhere to quality scripts and to maintain a high level of quality scores.

• Ability to adapt to new changes in a fast pace environment.

• To represent the organization in a positive and professional way at all times.

• Display a positive attitude and high level of commitment.

• To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other

department meetings as requested.

• Comply with all security requirements identified under HIPPA/PHI and as outlined in Texas Children’s policies.

• Any other duties that may be assigned by your leader.

Candidate must have a professional demeanor and appearance. Please do a video interview or in person meeting with your candidates prior to submitting.

Skills: * Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration

knowledge.

• Understanding patient privacy requirements for protected health information (PHI).

• Basic knowledge of best practice standards for customer service and management of customer expectations.

• Understanding the importance of employee engagement in the contact center environment.

• Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate

information.

• Must demonstrate self-initiated work behaviors, good verbal and written communication skills.

• Bilingual, English and Spanish preferred.

• If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language

Proficiency or Interpreter Assessment by MasterWord Interpreter Services.

Education: H.S. Diploma or GED- Required

2 years contact center, customer service, &/or other

experience in a healthcare setting is required.

Job Type: Contract

Pay: $19.00 - $20.00 per hour

Application Question(s):

• If interested, please leave your email, contact number and best time to reach you

Experience:

• Medical receptionist/Schduler/ Front desk in healthcare: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $19 - $20