What are the responsibilities and job description for the Spa Reservation Agent position at Atlantis Casino Resort Spa?
Atlantis is currently seeking a Spa Reservation Agent. The Reservation Agent is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments.
Shift Varies
Shift Varies
- Schedules Spa/Salon appointments and makes reservations.
- Maintains the appointment calendar and confirms all Spa appointments.
- Assists walk-in guests who do not have appointments and books them as soon as possible.
- Ensures timely services to all guests, keeping with a scheduled time line to provide an optimal number of guests accommodated.
- Maintains a working knowledge of all services and products offered at the Spa.
- Promotes the sales of additional Spa services ensures appropriate stock of supplies necessary to effectively perform job responsibilities.
- Maintains a neat and orderly work area and assists in the appearance and cleanliness of the Spa.
- Must be at least 18 Years of age
- Previous experience within call center or customer service environment preferred
- Knowledge of call center telephony and technology
- Must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills
- Proficient in relevant computer applications (Office, Word, Excel, HAL, LMS, Hotel Extranets)
- Knowledge of customer service principles and practices
- Knowledge of administration and clerical processes
- Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. ***
- Comprehensive benefits (medical, dental, vision, supplemental coverage)
- 401K retirement savings plan discretionary match
- Education Tuition Reimbursement Program
- Paid Vacation
- Holiday Pay
- Weekly Resort Prizes
- Career Development and Training Workshops
- FREE daily meal
- Internal Advancement